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Ambulatory Epic Systems Analyst
Rebound is hiring for an Ambulatory Epic Systems Analyst to join our team in Vancouver, WA. This position is a hybrid position.
The Epic Systems Analyst is responsible for providing advanced maintenance, support, and development to assigned applications for an Epic Garden Plot Model. This role participates in upgrade/optimization/maintenance project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. Develops, validates and executes the application and integrated test plans.
Responsibilities:
- Supports an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
- Adheres to organization standards for system configuration and change control.
- Develops, supports, and maintains KB documentation.
- Works helpdesk tickets in assigned applications and meets SLAs.
- Demonstrates intermediate proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
- Informs leadership of new release features/functionality and changes/revisions that will impact operations.
- Understands process improvement, demand management, and project management methodologies.
- Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
- Establish and maintain detailed knowledge of the functionality, clinical content and use of the EPIC EHR/PM.
- Identify areas for improvement and to increase efficiencies in the use of EPIC.
- Coordinate, setup, and maintain usernames and passwords for employees. Ensure that existing and transferred employees are updated appropriately.
- Participate in rotating on Call after hours support program.
- Train new hires and other personnel as needed.
- Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
- Perform related work as required.
Qualifications:
- Bachelor Degree in Computer Science, Information Systems, Business Administration, Healtchare Administration or equivalent work experience is required.
- Current Epic certification(s) required.
- Three to five years of Epic Application and healthcare experience is required.
- Three to five years of IT knowledge, analyst work, OpTime Clinical, Patient Access, Surgery Scheduling, Revenue Cycle experience preferred.
- MS Office experience required.
- Excellent people skills, professionalism and experience with new and non-technical end users.
- Basic knowledge of computer networks and systems.
- Ability to maintain strict confidentiality with patient and clinic data.
- Ability to explain technical topics clearly and simply, both verbally and in writing.
- Ability to work well as part of a team or leader of a team.
- Ability to resolve problems that frequently require skill and ingenuity.
- Knowledge of SQL, Crystal and general database skills.
Physical Requirements:
- Work may require sitting for long periods of time.
- Stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 30 pounds.
- Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary.
- It is necessary to view and type on computer screens for long periods.
- May be required to work under pressure and work may be stressful at times.
- Works in close proximity to office personnel within limited work space.
- Interaction with others and phones can cause frequent disruptions.
- Does involve working on computer systems and equipment in our clinical areas both during and after clinic hours.
- Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a health clinic environment.
Proud to Offer:
- Medical/Vision/Rx
- Dental
- 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
- Company paid Life Insurance/AD&D
- Voluntary Life insurance/AD&D
- Company paid short and long-term disability
- Flexible Spending and Health Saving Accounts
- Employee Assistance Program
- Free Parking
- Paid Time Off accrued at up to 24 days in your first year based on FTE
This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!
Monday- Friday, no weekends or holidays.
This is a full time, 40 hour per week position.
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