Analyst

The incumbent will join the Fees & Expense Management department, where they will be responsible for analysing and reconciling various fees related to Settlement, Custody, Clearing and Exchange services in line with client service-level agreements.
The role involves onboarding new client, understanding and calculating various fees and handling tasks related to invoice processing and static activities for BANKCHARGE product.

A significant part of the role involves collaborating with external vendors such as CCPs, agent banks and custodians. The role also involves optimization of costs and processes, reducing invoicing errors, improving data quality, and automating manual tasks which calls for collaboration with number of internal teams such as Projects, Development, Quality Assurance and Business Analysts.

Job Responsibilities:
Onboarding of new client and data analysis.
Perform Static activities pertaining to vendor setup and fee schedules.
Calculate and Reconcile fees related to BANKCHARGE products.
Utilize the Smartstream Fees & Expense Management solution to match client data, identifying and resolving exceptions through a structured dispute management process.
Investigate client and vendor inquiries across a wide range of areas, including invoices, settlement and custody calculations, fees, volumes, and global exchanges.
Collaborate with external vendors and clients to resolve disputes and address any discrepancies.
Ensure all SLAs are adhered to and escalate any critical issues in a timely manner.
Engage in client and stakeholder management.
Analyse existing systems and procedures, providing recommendations for enhancements. Work with internal teams to resolve billing issues and optimize systems and processes.
Contribute to the development and refinement of systems, processes, policies, and procedures.
Engage in Functional User Acceptance Testing (UAT)

Permanent

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.