Analyst, Business Intelligence

Job Summary

Essential Duties & Responsibilities

• Perform complex comparative analytical studies on intra- and inter-college issues.
• Design or assist in designing research methodologies; collect and organize data; conduct statistical analyses; interpret results; and prepare technical reports.
• Analyze current process standards, metrics, and workflows to recommend improvements.
• Coordinate with Subject Matter Experts to develop process improvement reports, outlining progress, adverse trends, recommendations, and conclusions.
• Collect, analyze, validate, and communicate institutional data to stakeholders and constituents.
• Coordinate with multiple stakeholders and respond to complex internal data requests supporting planning, evaluation, operational improvements, predictive analytics, and decision making.
• Design, build, or oversee development of reporting systems, dashboards, analytical tools, data cubes, OLAP reporting, and other integrations.
• Apply statistical and analytical tools to organizational data and deliver meaningful interpretations to relevant teams.
• Coordinate dissemination of student and institutional performance information to committees, leadership, and departments, ensuring accuracy, accessibility, and consistency.
• Design, develop, implement, and supervise processes to acquire, transform, and load data from ERP systems (e.g., Oracle/Banner) and third-party platforms.
• Identify end-user training needs and develop training plans accordingly.
• Conduct descriptive studies on faculty, students, staff, and instructional processes.
• Assist in institutional policy development and long-range planning studies.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities

• Promote a common purpose consistent with the College's stated goals and demonstrate a commitment to students and the learning environment.
• Possess knowledge of general written standards and procedures utilized, and have the ability to read, interpret, and follow procedural and policy manuals related to the job tasks.
• Demonstrate the ability to respond to supervision, guidance, and direction in a positive, receptive manner and follow stated policies.
• Deliver exceptional customer service by fostering a welcoming and supportive environment.
• Present a professional image in words, actions, and attire.
• Conduct oneself in a manner consistent with the College’s standards of ethical conduct.
• Apply effective techniques to establish and maintain working relationships, fostering collaboration to achieve common goals; effectively communicate and collaborate with others to achieve shared objectives.
• Demonstrate the skills necessary to examine situations and processes, making recommendations for improvement critically.
• Strong service orientation and ability to effectively work as a member or leader of a team by cooperating with others, offering to help others when needed, and considering larger organizational goals rather than individual concerns. Includes the ability to build &/or support a constructive team spirit where members are committed to the goals and objectives of the organization.
• Plan, organize, and successfully multitask to meet multiple deadlines and frequently new work tasks within required timeframes. Proven flexibility to successfully work on a variety of projects quickly and accurately.
• Effectively manage change and adaptability.
• Adheres to all workplace safety rules, safety laws, regulations, standards, and practices
• Ability to work various hours, including nights, early mornings, and weekends
• Ability to travel amongst various campuses and attend College events, on or off campus, as required.

Minimum Qualifications & Education

• Required:
  • Bachelor’s degree from an accredited institution in a relevant field or area of study.
  • One to three years of relevant experience.
  • Experience working within the Ellucian Banner environment.
  • Proficiency in PL/SQL.
  • Working knowledge of programming and data analysis tools.
  • Experience with BI and data visualization tools.
• Preferred:
  • Master's degree from an accredited institution.

Lake-Sumter State College provides a wide range of affordable, competitive, and comprehensive benefits that are a vital part of your total compensation package. These programs are centered around health and wellness, financial security, and professional development.