Analyst - Customer Success & Enablement

About TSC:
The Stakeholder Company (TSC) is a global artificial intelligence (AI) firm at the forefront of AI-native stakeholder relationship management. Our flagship solution, Genie, delivers comprehensive and in-depth situational awareness through advanced open-source monitoring, seamlessly complementing existing stakeholder monitoring and engagement workflows. Genie leverages a sophisticated AI ecosystem to intelligently filter online news sources, extracting events relevant to the millions of stakeholders it tracks. We proudly serve Fortune 500 companies and leading NGOs worldwide, operating in over 95 countries and across 20+ industries.

About the role:

We’re seeking an insight-driven analyst to help clients realise the full value of TSC’s solutions. In this role, you’ll turn system outputs, market research, and client context into clear, actionable insights that demonstrate impact and support strategic decision-making. You’ll craft compelling narratives around business use cases, highlight trends and opportunities, and surface insights that drive deeper product adoption. Using a range of analytical and research tools, you’ll accelerate synthesis, deliver outcome-focused recommendations, and produce high-quality insights that showcase system value and contribute to measurable client success.

What You’ll Do

• Analyse system data, market insights, and client context to identify meaningful patterns and opportunities
• Translate complex findings into concise, compelling stories and recommendations for clients
• Highlight the value delivered by TSC’s solutions through business reviews and strategic discussions
• Use research and analytical tools to streamline insight generation and improve workflow efficiency
• Partner with Customer Success, Product, Sales, and Data teams to strengthen client outcomes

What You Bring

• Strong analytical storytelling skills with the ability to communicate insights clearly
• Proven ability to generate strategic, actionable recommendations
• Experience synthesising diverse data and research sources
• Confidence using research and analytics tools to support efficient, high-quality work
• Excellent client-facing communication and collaboration skills

Why Join TSC.ai as an Analyst - Customer Success & Enablement?

This is a unique opportunity to grow alongside a dynamic product leadership team in a company that values innovation and customer-centricity. You will have a direct impact on the evolution of our SaaS platform, collaborate with talented peers across functions, and contribute to scaling TSC.ai’s global market presence.

Things you should expect from TSC:

• We strive to be the best place you will ever work for;
• Fast-track learning through exposure to various roles across the organisation;
• Honed skill sets;
• Direct access, respect, and mentoring from the leadership with an interest in your development.
• Work remotely
• Time off: 20 days per year
• International opportunity to expose and grow
• Other benefits to be shared in the interview

Team Culture - How do you find yourself fitting in our team?

• Intellectual curiosity for the world around you, technology, and our clients' needs
• Solid general knowledge and skills in your core area
• Excellent problem-solving capabilities and adaptability
• Enthusiasm for finding elegant, pragmatic solutions
• Team player – we’re a small, close-knit team and excellence is expected, as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humour and fun

Hiring Process: The result of each interview round will be provided within 1 - 2 weeks

• 1st round - HR + Hire Manager Interview: 30 minutes
• 2nd round - Take-home assignment: 3 Days
• Final round - Panel Interview/ presentation: 45 Minutes

(Please note that our office will be closed from 24th Dec. to 4th Jan and during this period it might take a bit longer)

We are committed to equal opportunities across cultures, backgrounds, experiences, perspectives, and opinions. We welcome applications from everyone.