Analyst IV, IT Digital Transformation & Innovation

WHO WE'RE LOOKING FOR

Are you passionate about using technology and innovation to improve public transit systems and help teams successfully adopt new digital solutions?

The IT Digital Transformation & Innovation Analyst IV drives CapMetro’ s modernization and innovation efforts within the Information Technology division. This role strengthens IT’s ability to plan, communicate, and deliver digital transformation in ways that promote adoption, collaboration, and continuous improvement. It complements the work of Org Strategy & Projects, which manages enterprise-level strategy integration and project execution, by ensuring IT-led initiatives are supported by a strong innovation culture, effective change communication, and alignment across teams. This position helps ensure that CapMetro’ s technology and process improvements are communicated clearly, understood broadly, and adopted successfully. Lead the efforts of project teams made up of internal and external technical and non-technical staff to successful project completion. This role is also responsible in providing customer focused service and building positive and constructive relationships with stakeholders and customers, by understanding their needs, problems, and providing timely communication service.

WHAT YOU'LL BE DOING

• Lead IT’s digital transformation initiatives to align with organizational goals and operational priorities.
• Foster a culture of experimentation, learning, and innovation within IT to strengthen delivery of digital initiatives.
• Develop and execute communication, readiness, and adoption plans for new technology or process initiatives.
• Equip IT managers and staff with tools and resources to lead through transformation.
• Identify potential resistance and implement strategies to increase engagement and adoption.
• Support idea development and improvement cycles within IT; facilitate collaboration between technical and operational teams to test and scale new concepts.
• Encourage structured problem solving and cross-functional learning to accelerate modernization and efficiency.
• Collaborate closely with Org Strategy & Projects to align IT transformation initiatives with enterprise priorities, planning cycles, and agency-wide communication.
• Partner with People & Culture and Learning & Development to ensure change readiness, leadership enablement, and training alignment for technology rollouts.
• Coordinate with internal stakeholders responsible for organizational communications to align messaging about IT initiatives and digital transformation updates.
• Work across IT leadership and business partners to identify opportunities for innovation, efficiency, and continuous improvement.
• Participate in governance and planning discussions to represent IT innovation and adoption perspectives.
• Develop metrics and feedback loops to assess adoption, engagement, and readiness.
• Use data and lessons learned to refine future transformation.
• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns. Maintain a safe working environment at all times.

• Perform other duties as required and/or assigned in support of Capital Metro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals.

• This role is not a project or portfolio management position. Org Strategy & Projects manages enterprise-level projects, timelines, and performance tracking. The IT Digital Transformation & Innovation Analyst IV focuses on how IT leads digital transformation—through innovation culture, change readiness, and clear communication—ensuring that technology-driven change is effectively adopted across the agency.

WHAT YOU BRING

• Bachelor’s degree in Organizational Change, Information Systems, Communications, Public Administration, Business, or a related field. Additional related experience may substitute for degree on a year-for-year basis up to four years.

• Eight (8) years of progressively responsible experience leading digital transformation, organizational change, or innovation initiatives.

• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, SharePoint, Teams and Outlook, or similar software

• Experience in a public-sector, transportation, or infrastructure organization preferred.

• Certification(s) in Change Management, Agile, or related methodologies preferred.
  

Knowledge, Skills, and Abilities

• Demonstrated success facilitating cross-functional collaboration and driving adoption of new systems or processes in a complex environment.
• Strong written and verbal communication skills, including experience developing and delivering executive and employee-facing messaging.
• Experience working within structured IT, project, or service management frameworks (e.g., ITSM, Agile, or similar).

• Familiarity with innovation and continuous improvement practices such as design thinking, Lean, or process improvement.

• Excellent organization abilities, analytical skills and communication skills including the ability to effectively communicate technical information to a non-technical audience.

• Be self-motivated and seek opportunities for continuous improvement of IT skills and processes. Be a catalyst and a willing participant of organizational changes.

• Ability to work in a team environment in a matrix organization, partnering well with employees, management, users, vendors, contractors and undertaking duties and tasks as assigned without close supervision.

• Ability to be a positive and constructive contributor in a team-based environment.

• Experience mediating across stakeholders and development team members to align on a solution, escalating as needed.

• Experience of in-depth knowledge & practice applying Agile development methodology.

• Skill in understanding customer needs & articulating them into solutions.

• Ability to use analytical skills and experience making decisions based on imperfect data.

• Knowledge of Information Systems Implementation Lifecycle desired.
• Ability to manage several diverse products simultaneously and prioritize effectively.
• Ability to identify critical risk factors that may impact the product or portion of the project.
• Excellent attention to detail.
• Ability to effectively manage multiple priorities and diverse groups of people and activities simultaneously.

• Demonstrated leadership ability.
  

Cross Functional Service Impacts Team Member

This position has been identified as a member of the Cross Functional Service Impacts Team. As a member of this team, the person in this position may be responsible for attending quarterly meetings where Tier 3 and 4 Service Impacts, all Capital Metro Service Changes, and all other large customer-facing projects at Capital Metro, will be discussed. This team will be responsible for ensuring that all facets of our business, both internal and external, are considered and managed effectively, to provide the greatest service possible to our customers. In rare instances, this will require working outside of normal business hours.

Work Environment and Physical Demands

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. This position works with multiple project timelines and is responsible for managing employees performing work of a complex nature. Incumbent must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions as previously described.

Mobility Status:

As a Remote position, your primary workplace is your home or another location in the state of Texas. The incumbent is expected to work in the office as needed and must have the ability to respond to a CapMetro facility within 24 hours if business needs require. Must be in-office for socialization, strategic collaboration, supervision, oversight, and accountability as needed. Mobility status is subject to change at any time based on business needs or organizational decisions.

• Work with a diverse, collaborative, and energetic workforce whose focus is to bring innovation into the industry and how we serve our customers and team members.
• Utilize our free and reduced-fare transit service to get to the office and then plan to hit the gym (for free) and work with our onsite trainers, before heading back home.
• If you have children between the ages of 6 months and 6 years old, enroll them in the onsite award-winning Childcare and Learning Center.