Analyst - Products Development

Role Objective

• Support the development and enhancement of banking products and loyalty programs by executing tasks within the product development lifecycle.
• Collaborate closely with the Product team and cross-functional teams to bring innovative banking solutions from concept to launch.
• Assist in maintaining accurate product/program information across all channels.

Detailed Duties and Responsibilities

Strategic:

• Contribute to the creation of detailed product and program roadmaps in alignment with the bank’s strategic vision.
• Assist in gathering and analyzing market insights and customer feedback to inform product and loyalty program strategies and features.
• Aid in the evaluation of potential partnerships or integrations that could enhance the product portfolio.
• Support the Product Mangers in the prioritization of product and loyalty program features and enhancements.
• Stay updated with technological advancements and industry best practices to make informed suggestions for product and program development.

Operational:

• Assist in developing and managing product/service/campaign/program releases, ensuring timely and efficient rollout.
• Coordinate with technical teams to ensure that product and program requirements are clearly communicated and understood.
• Support the execution of go-to-market strategies by liaising with marketing and sales teams.
• Engage in user testing sessions, collecting and analyzing feedback for product and program improvements.
• Collaborate with the customer support team to understand common customer issues and feedback, ensuring they are considered in product enhancements.
• Maintain thorough documentation of product and program development processes, changes, and decisions to ensure alignment and clarity across teams.
• Facilitate Product management activities assigned by the function including but not limited: Draws, Cashback, and Loyalty program.
• Proper archiving of the latest product document, licenses and approvals.
• Perform tasks and other duties assigned by direct Manager in order to achieve unit’s objectives.

Educational Qualifications

• Bachelor's degree in business administration or equivalent

Experience

• 1-2 years' work experience

Behavioral Skills

• Time management
• Adaptability
• Creative & proactive problem solving
• Team collaborations
• Customer centric mindset
• Communication & Presentation Skills
• Thorough and Detail Oriented
• Ability to fluently communicate/translate Arabic & English