Analyst/ Senior Analyst- Accounts Receivable

Job Summary:

We are seeking an experienced and detail-oriented Analyst/ Senior Analyst for Accounts Receivable to join our finance team. In this role, you will be responsible for managing the end-to-end accounts receivable process, ensuring timely and accurate invoicing, collections, and revenue recognition in line with our subscription-based business model. The ideal candidate will have experience working with recurring billing systems, revenue cycles, and an understanding of the unique challenges that come with managing accounts for a subscription service.

Key Responsibilities:

Subscription Billing & Invoicing:

• Oversee and manage the billing process for recurring subscription services, ensuring timely and accurate invoicing in alignment with customer contracts and service terms.
• Work closely with the sales/ operations/ customer success teams to ensure accurate contract data is reflected in the billing system (e.g., pricing, terms, renewals, add-ons).
• Ensure that all billing is processed according to the agreed subscription schedules, with accurate application of discounts, credits, and taxes.

Accounts Receivable Management:

• Manage the collections process for overdue subscription accounts, including following up with customers to ensure timely payments and resolve any payment issues.
• Reconcile accounts and review aging reports to identify potential risks or disputes and recommend action plans.
• Analyze and report on customer payment trends and account balances to provide insights into cash flow and potential credit risks.

Subscription Adjustments & Dispute Resolution:

• Handle customer inquiries and disputes related to billing and subscriptions, working cross-functionally to resolve issues and ensure customer satisfaction.
• Process adjustments, credits, and refunds as necessary in line with company policies and customer agreements.

Qualifications:

• Bachelor’s degree in accounting, Finance, or related field, CPA or pursuing CPA is a must.
• 3-5 years of experience in accounts receivable, with a strong background in subscription-based models (SaaS, recurring billing, or similar industries).
• Experience with recurring billing systems (e.g., Zuora, Stripe, Salesforce Billing, or similar).
• Advanced Excel skills, ERP and automation tools experience is a plus (e.g., SAP, Oracle, NetSuite)
• Excellent communication skills, with the ability to interact effectively with both internal teams and external customers
• Experience with SaaS or subscription-based business models is a plus.
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.