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Analyst - Servicing
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Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:
Role Summary
The Loan Servicing Analyst/Sr Analyst plays a critical role in supporting the end-to-end servicing lifecycle, including payment processing, escrow analysis, investor reporting, compliance monitoring, loan boarding, and customer account maintenance. This role requires strong analytical skills, exceptional attention to detail, and the ability to interpret complex servicing guidelines across agencies, investors, and regulatory frameworks.
Roles & Responsibilities
Loan account review and reconciliation
Payment application and suspense management
Escrow analysis and disbursement support
Customer account research
Loan boarding and de-boarding support
Processing daily settlements
Tracking and reconciling daily incoming wires
Clearing unidentified or mismatched wires
Preparing servicing and investor reports
Work on monthly servicing reports and resolve disputes by coordinating with subservicers
Custodial and investor account reconciliations
Ensuring regulatory and investor guideline compliance
Required Qualifications
Experience in mortgage servicing or mortgage operations
Understanding of servicing regulations and investor guidelines
Strong analytical and reconciliation skills
Proficiency in servicing systems and Excel/Sheets
Strong communication and organizational skills
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
- We’ve funded over $100 billion in loans for our customers, more than any other fintech
- Yahoo! Finance - Best Mortgage Lender for First Time Homebuyers of January 2025: Best lender for quick approval
- Yahoo! Finance - Best Mortgage Lenders of 2025: Best online mortgage lender
- Fintech Breakthrough Award: Best Lending Innovation Award
- Money Magazine - 8 Best Mortgage Lenders of 2025: Best for fast closing
- We are Forbes’ Best Online Mortgage Lender for 2023
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We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world
Role Summary
The Loan Servicing Analyst/Sr Analyst plays a critical role in supporting the end-to-end servicing lifecycle, including payment processing, escrow analysis, investor reporting, compliance monitoring, loan boarding, and customer account maintenance. This role requires strong analytical skills, exceptional attention to detail, and the ability to interpret complex servicing guidelines across agencies, investors, and regulatory frameworks.
Roles & Responsibilities
Loan account review and reconciliation
Payment application and suspense management
Escrow analysis and disbursement support
Customer account research
Loan boarding and de-boarding support
Processing daily settlements
Tracking and reconciling daily incoming wires
Clearing unidentified or mismatched wires
Preparing servicing and investor reports
Work on monthly servicing reports and resolve disputes by coordinating with subservicers
Custodial and investor account reconciliations
Ensuring regulatory and investor guideline compliance
Required Qualifications
Experience in mortgage servicing or mortgage operations
Understanding of servicing regulations and investor guidelines
Strong analytical and reconciliation skills
Proficiency in servicing systems and Excel/Sheets
Strong communication and organizational skills
Company Benefits
In Office Perks
Experience our comprehensive office perks, including daily meals and transport facility for commuting to and from the office, available for all employees coming to the office.
Health & Well-being
Our comprehensive medical plan is available for you, your spouse and dependents. Employees are covered under Mediclaim, Group Term life insurance and Accidental insurance.
Other Perks at Better
Experience flexibility with our night shift allowance, work from home allowance and transportation allowance, where applicable. We prioritize your convenience.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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