Animal Care Advocate

In 2015, Companion Protect (CP) set our sights on extending and enhancing the lives of cats and dogs by offering the highest quality pet insurance programs featuring comprehensive coverage, innovative technologies, and inclusive plans for all ages and breeds. And we haven’t looked back since!

Our vision today? Keeping pets healthy …. because pets make us happy!

Achieving that vision wouldn’t be possible without our greatest asset: our associates. At CP, you will join an enthusiastic team that values collaboration and innovation and has a strong belief in harnessing a variety of experiences, ideas, and technology to maximize the impact we make. Are you ready to make your impact to help pets?

What You'll Do

• Educate and support pet parents throughout the policy lifecycle by helping them understand their coverage, benefits, and claim submission requirements, while assisting with enrollments, policy changes, renewals, cancellations, and ongoing policy maintenance.
• Provide responsive, high-quality support through phone, email, and chat while building trust and confidence with pet parents.
• Research and resolve customer concerns with empathy, professionalism, and a commitment to positive outcomes.
• Process premium payments and update customer billing information accurately and efficiently.
• Document customer interactions thoroughly and accurately within company systems.
• Collaborate with internal teams to resolve customer issues and deliver a seamless customer experience.
• Meet established quality, productivity, and customer satisfaction expectations.
• Maintain knowledge of pet insurance products, coverage options, and company processes while adhering to all company policies and procedures.

What You'll Bring

• 2+ years of experience in customer service, contact center operations, insurance, healthcare, or a related customer-facing environment.
• Strong verbal and written communication skills, including the ability to support customers across phone, email, and chat channels.
• Excellent problem-solving skills and the ability to navigate challenging customer situations with professionalism and empathy.
• Strong attention to detail and commitment to accurate documentation.
• Proficiency with Microsoft Office and the ability to learn new systems and technologies quickly.
• High school diploma or equivalent required.

Preferred Qualifications

• Property & Casualty insurance license.
• Experience in pet insurance, insurance, veterinary services, healthcare, or financial services.
• Experience working in a remote or hybrid environment.

Where you’ll work:

This job opportunity can be fully remote or hybrid in Leawood, KS (Tue-Thu in office)

Why you might love working here:

Here at Companion Protect, we offer associate perks that go beyond your standard benefits and compensation packages.

Our leadership team is dedicated to transparency, growth, and our purpose. We hire associates whose personal core values align with ours: Commitment, Teamwork, and Resourcefulness. You’ll find limitless growth and opportunities as we grow together. We invest in our associates because they invest in their careers with us. If you're ready to utilize your skills and passion to make a significant impact in the reimagining of pet healthcare, Companion Protect might be the place for you.

Our perks and benefits:

· Generously subsidized company-sponsored medical, dental, and vision insurance

· 401K with company match and immediate vesting

· Subsidized pet insurance

· Casual Office Attire

· Flexible working environment

· Competitive PTO

· Paid Parental and Pawternity leave

· 11 Paid company holidays per year

· Gym reimbursement

· Community giveback opportunities, including paid time off for philanthropic endeavors

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Do you have experience working in a Call Center?

License/Certification:

• Property & Casualty License (Preferred)

Work Location: Remote