Answering Service/Call Center Operator - Part time

JOB: ANSWERING SERVICE/CALL CENTER OPERATOR

Are you a people person with a passion for helping others? Do you thrive in a fast-paced environment where no two calls are the same? We’re looking for a friendly, empathetic, and motivated Answering Service Representative to become an essential part of our team!

As the voice of our company—and a trusted representative for our clients—you’ll play a key role in creating outstanding experiences with every call. From routine message-taking to urgent situations requiring immediate action, your professionalism and compassion will make all the difference. If you're ready to bring a smile to someone’s day (all from behind a headset!), this is the opportunity for you.

*This is an in person position - Not remote and we are looking to hire for various shifts

What You’ll Do:

• Answer incoming calls with professionalism, clarity, and a positive attitude
• Accurately take and relay messages using detailed client instructions
• Seamlessly transfer callers to the correct person or department
• Resolve inquiries with empathy and efficiency
• Stay informed on our clients’ services to provide accurate information
• Maintain clear, organized, and accurate records of all interactions
• Collaborate with teammates and leadership to enhance the caller experience
• Handle and dispatch emergency calls, including burglary, fire, and critical alarm alerts, promptly and professionally

What We’re Looking For:

• Previous customer service or call center experience (a plus!)
• Strong communication skills and polished phone etiquette
• Excellent listening skills and a naturally empathetic approach
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and a problem-solving mindset
• Comfortable using computers, CRM systems, and call-handling software
• Reliable, punctual, and open to working flexible hours

SOME OF SHIFTS WE ARE LOOKING TO HIRE FOR:

• Saturdays 7am-2pm
• Saturdays 2pm-7pm
• Mondays 8am-12pm
• Overnight availability

We are also looking for someone flexible and open to participating in a rotating weekly on-call schedule!

If you’re ready to join a supportive team that values your voice, your professionalism, and your growth, we’d love to hear from you! Please submit your resume through Indeed, and we’ll be in touch.

Job Type: Part-time

Pay: From $16.94 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Which shifts from the ones listed in the ad are you interested in?

Language:

• English (Required)

License/Certification:

• Drivers License (Required)

Ability to Commute:

• North Haven, CT 06473 (Required)

Work Location: In person