Anticipated Microcomputer Decision Support Specialist

Classified Posting:

Reports to: Chief Microcomputer Technical Support Specialist and Senior Microcomputer Technical Support
Specialist
Key Duties & Responsibilities:

• Develops, manages, and supports the district website via the CMS (FinalSite), including: ADA compliance, webpage copyright control, webpage development, website customization, website monitoring, problem isolation and mitigation, content integration, traffic monitoring and reporting
• Supports end user training on the district website, including basic publishing, ADA compliance, and linking to external resources, such as calendars, publications, and other websites
• Develops a basic knowledge of web programming languages to troubleshoot - i.e., HTML, JavaScript, CSS
• Image editing and graphic design skills are a plus
• Manages and supports the district mass communications system (School Messenger)
• Develops, manages, and supports the Parent Portal experience (MyPowerHub)
• Develops, manages, and supports the Student Portal experience (Clever)
• Supports the district Student Information System (SIS) front-end for users (PowerSchool)
• Develops, manages, and/or supports additional user applications as designated by their supervisor
• Works with vendor and BOCES support representatives to address issues and apply updates
• Provides technical support to end users of their portfolio of applications
• Assigns permissions and access to users of their portfolio of applications
• Develops and shares best-practices for users of their portfolio of applications
• Participates in the collaborative development and continuous improvement of their portfolio of applications
• Communicates to stakeholders regularly regarding application functionality, changes, and new features
• Provides general helpdesk support for district technology services as needed
• Utilizes a task management and ticketing system to queue and schedule work
• Prepares, checks, and cleans up Excel data for exporting and importing for applications
• Produces documentation for support and quality-of-service
• Communicates effectively via verbal, written, and electronic means
• Manages time effectively between projects, maintenance, and support requests
• Takes initiative and responsibility for results and customer satisfaction
• Supports the District Technology Department and related projects as assigned