API Specialist (Customer Relations / IT)

Overview

We are seeking a highly motivated and technically skilled API Specialist to join our IT team. This role sits at the intersection of engineering and client-facing support, requiring both strong programming capabilities and excellent communication skills.

The ideal candidate is a problem solver who can confidently engage with clients, troubleshoot API-related issues, and provide ongoing technical support while continuously improving system performance and integrations.

The best place to do this job as 100% at Callagy Recovery. The growth, culture, and opportunity is truly endless.

Key Responsibilities

• Serve as the primary technical point of contact for API-related client interactions
• Attend and lead API client calls, providing clear explanations and solutions
• Troubleshoot and resolve API issues, bugs, and integration challenges
• Provide external IT support to clients, ensuring a high level of service and responsiveness
• Collaborate with internal teams to identify and implement fixes and improvements
• Monitor API performance and generate reports on issues, resolutions, and trends
• Assist in debugging, maintaining, and enhancing API functionality
• Support ongoing development efforts and contribute to system optimization
• Stay current with emerging technologies, including AI tools and integrations

Required Skills & Qualifications

• PHP
• Python
• JavaScript
• Experience working with APIs (RESTful services, integrations, troubleshooting)
• Ability to diagnose and resolve technical issues efficiently
• Strong understanding of backend systems and data flow
• Excellent verbal and written communication skills
• Comfortable interacting directly with clients in a professional setting

Preferred Qualifications

• Experience in a client-facing technical role (support, implementation, solutions engineering)
• Familiarity with AI tools, automation, or integrations
• Experience with debugging tools, logging systems, and performance monitoring
• Knowledge of databases and system integrations

Key Traits We’re Looking For

• Problem Solver: Able to think critically and resolve issues independently
• Strong Communicator: Clear, transparent, and confident in client interactions
• Customer-Focused: Committed to delivering a high-quality client experience
• Confident & Professional: Comfortable leading conversations and owning solutions
• Growth Mindset: Eager to learn, adapt, and improve continuously

Why This Role Matters

This position plays a critical role in ensuring the success of our API integrations and overall client satisfaction. You’ll be a key bridge between our technical systems and our clients, directly impacting performance, reliability, and experience.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Why are you interested/why would you be a good fit in this role?

Work Location: Hybrid remote in Paramus, NJ 07652