APP Program Coordinator

Description:

CORE VALUES

The core values of Community Health Center of Southeast Kansas (CHC/SEK) are dignity and stewardship. Each staff member is expected to perform their job duties in a way that preserves dignity for our patients and maintains good stewardship of the Center's resources.

GENERAL DESCRIPTION OF POSITION

The Advanced Practice Provider Coordinator is part of the medical clinical leadership team. This position is responsible for working in collaboration with the Director of Medical Staff Development to assist in all aspects of supervision to the organization's APPs. The position will cover the Director of Medical Staff Development during time out of the office. In times of staffing gaps or business need, this position will be expected to work in the capacity of an APP in any CHC clinic, location, and/or specialty area.

Requirements:

ESSENTIAL DUTIES

• Assist the Director of Medical Staff Development with provider oversight activities including supervision schedules, chart reviews, evaluations, and incident report follow-up.
• Support provider clinical workflow management, including review and documentation of labs, referrals, and other EHR items for providers who have separated from the organization.
• Assist with provider ramp schedules, DOT certification testing follow-up, lab approvals, PRN provider lab follow-up, and other administrative tasks as assigned by the Director of Medical Staff Development.
• Support provider recruitment and staffing needs, including participating in interviews and assisting the Director of Operations and Practice Managers with staffing coordination as requested.
• Assist in administering advanced practice provider residency or fellowship programs as directed by the Director.
• Design, coordinate, and deliver provider training and education programs, including onboarding, clinical skills development, EHR documentation, standards of care, and continuing education.
• Develop and maintain provider onboarding and training schedules, collaborating with leadership and accreditation partners as applicable.
• Conduct training sessions and workshops (virtual and in-person) and provide individualized education and mentoring for new or developing providers.
• Evaluate provider competencies and performance, provide feedback, and assist with improvement plans and mentoring programs.
• Develop and maintain training materials, educational resources, and practice guides to support providers in daily clinical practice.
• Participate in quality improvement initiatives and collaborate with leadership and APP coordinators to enhance clinical processes, workflows, and operational efficiency.
• Provide organizational and clinical support to APPs, including participation in on-call support and serving as a clinical provider in extreme staffing shortages with leadership approval.

ESSENTIAL DUTIES FOR ADVANCED PRACTITIONER

• Develops and manages the medical plan of care for patients based upon an agreement developed jointly and signed by the mid-level and supervising physicians.
• Provides complete, comprehensive outpatient care for patients including health examinations and treatment of medical conditions, to include follow-up of problems detected.
• Responsible to manage acute and chronic illness, routine care through care plans that are coordinated, when appropriate, with the patient's behavioral health provider
• Responsible for making appropriate referrals to internal disciplines of CHC/SEK and/or external resources/agencies for additional services required.
• Prescribes medications for patients for treatment of conditions, as indicated.
• Provides clinical consultation to other providers within CHC/SEK as needed.
• Responsible for accurate, timely, and clear medical record documentation.
• Observes clinic protocols and guidelines and scope of practice as determined by professional regulatory agencies.
• Provide appropriate follow-up with clinical support staff to include telephone/written correspondence (e.g. inform patients of test results).
• Provides clear written and oral communication in all instances.

The essential functions listed are not an exhaustive list of every task the employee is required to complete. Employees are expected to perform all other duties as assigned.

QUALIFICATIONS

• If APRN, valid Kansas and Oklahoma Nurse Practitioner license. Oklahoma APRN license with prescriptive authority must be obtained within 6 months of hire.
• If APRN, valid Kansas and Oklahoma RN license or multistate license. If multistate licensed, license must be in nurse’s resident state.
• If PA, valid Kansas and Oklahoma Physician Assistant license. Oklahoma PA license must be obtained within 6 months of hire.
• Graduate of an accredited physician assistant program or an accredited advanced nurse practitioner.
• Completion of two-year APP experience in clinic settings. Experience in leadership and supervision preferred.
• Current Basic Life Support through American Heart Association.
• Must possess a valid driver’s license, as travel is required. Must maintain driving standards- no more than 2 minor or 1 major driving violations within a 3-year lookback period.

KNOWLEDGE, SKILLS AND ABILITIES

• Social and cultural sensitivity appropriate to ethnically and economically diverse patient-and employee-base
• Demonstrate knowledge of the rationale of appropriate patient care.
• Communicates through appropriate channels. Use proper chain of command for patient complaints.
• Ability to handle emergency situations calmly and effectively.
• Must be computer literate and able to navigate the Electronic Health Record.
• Must be able to maintain good interpersonal relationships with co-workers and other members of the health care team and the organization.
• Provide customer service in accordance with the organization’s mission.
• Be courteous and respectful when interacting with patients and family members.
• Maintain patient and employee confidentiality in accordance with organization’s policy and procedure and HIPAA requirements.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• A strong community/public health orientation with commitment to serving the underserved.
• Ability to weigh the relative costs and benefits of a potential action.
• A strong understanding of standards of care as determined by organizational supported resources such as UpToDate and Epocrates.
• Strong presentation, communication, and interpersonal skills, with the ability to effectively utilize digital platforms for delivering engaging and accessible educational content.
• Passion for teaching, mentoring, and inspiring growth, with the ability to tailor training to diverse needs and adapt content based on feedback.
• Proficient in using electronic health records and other training platforms/tools.

WORKING CONDITIONS

While performing the duties of this Job, the employee is regularly required to sit and/or stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. This position requires on call time to timely respond to the needs of CHC/SEK’s advanced practitioners and patients. The employee may frequently be involved in or respond to high stress environments. May be exposed to patients/public with communicable diseases. Travel is required for this position.