Application Administrator - Microsoft 365 and Intune

Job Description:

POSITION SUMMARY:

The Application Administrator I for Microsoft 365 and Intune is responsible for the support and administration of the Microsoft 365 productivity suite and the Microsoft Intune endpoint management platform, including related applications and integrations. This role is responsible for all aspects of end-user technology administration, including level 2 support, application configuration, security and role administration, quality assurance, and data management activities to ensure an efficient, reliable, and secure user experience that enhances store productivity and supports business expansion. This position reports issues and concerns that affect the stability of any production system to the chain of command with a sense of urgency.

This role is within the Information and Digital Services organization at Les Schwab headquarters in Bend, OR.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for visa sponsorship.

PRIMARY RESPONSIBILITIES:

35% - Provide level 2 support of escalated incidents and problems from business users related to Microsoft 365 services (e.g., Teams, Exchange Online, SharePoint) and Intune-managed devices, resulting in reduced business impact by timely resolution. Support activities include investigation, diagnosis, incident resolution, identification of acceptable workarounds, and following proper incident closure procedures.

30% - Perform business-approved security and role administration requests within Azure Active Directory and the M365 Admin Centers, and deploy application and configuration policy changes via Intune with appropriate documentation. Provide technical consultation with business users and vendors on M365 and Intune capabilities.

15% - Provide intermediate-level quality assurance and validation of Microsoft service updates, patches, and approved Intune configuration changes to ensure a successful service transition with minimal disruption to store and corporate operations.

10% - Administer and maintain documented processes and procedures to manage Microsoft 365 configurations and Intune security settings to encompass various usage scenarios for store and corporate end-users.

10% - Provide data management activities that include monitoring M365 service health, reviewing and identifying data quality issues, and generating usage and security metrics for reporting by writing simple queries or PowerShell scripts.

MINIMUM REQUIREMENTS:

Educational/Experience Requirements:

Bachelor’s degree in Computer Information Systems, or equivalent field, or a combination of relevant education and experience including 2+ years’ experience administering Microsoft 365 services and/or Microsoft Intune.

Required Technical Skills/Knowledge:

Good verbal and written communication skills. Proficient knowledge of Microsoft 365 applications and administration, including Exchange Online, Teams, SharePoint Online, and OneDrive. Experience with Microsoft Intune administration, including device enrollment, compliance policies, and application deployment. Basic knowledge of Azure Active Directory (Entra ID) for user and security group management. Experience with documentation, including creating technical design documents and test plans.

Physical Requirements: Frequent typing, sitting, standing and walking.

Work Environment: Office, non manual work

BENEFITS:

• Quarterly profit-sharing bonus

• Medical, dental, vision for employees

• Company-funded retirement plan - no cost to employee

• Paid holidays

• Paid time off

• Flex remote arrangements (work 1-2 days/week from home)

• Tuition Assistance

• Employee discount

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains “AT WILL” at all times.