Application Engineer

The Role

KOTRA Dubai helps UAE-based Korean clients for recruitment.
KOTRA Dubai DOESN'T ACCEPT TELEPHONE INQUIRIES.
KOTRA Dubai has NO RESPONSIBILITY for the contract between the company below and the applicants.

Company Name: SoluM MEA FZCO
Company Location: BCA1 416, Dubai CommerCity, 11, 17th Street, Umm Ramool Dubai, UAE

Company Introduction:

SOLUM, a spin-off from Samsung Electro-Mechanics in 2015, builds on over 50 years of technological heritage to lead the global market inelectronic components and smart solutions.

Originally focused on power modules, tuners, and ESLs, SOLUM is evolving from a product-centric to a solution- and platform-driven business, delivering integrated systems that enhance operational efficiency, reduce energy consumption, and increase customer revenue.

With continued investment in eco-friendly energy, healthcare, and digital innovation—including ESL, power, and signage solutions—SOLUM is committed to its vision of becoming the Global No.1 Solution Provider, shaping a smarter and more sustainable future through technology.

Job Description: Application Engineer

Key Responsibilities:

• Provide production support, troubleshooting, and maintenance, ensuring seamless operations.
• Resolve issues promptly by following Standard Operating Procedures.
• Handle mission-critical tasks within the production environment.
• Collaborate with L3 engineering teams to address incidents and defects effectively.
• Develop and maintain SQL and script monitors to enhance monitoring capabilities.
• Conduct root cause analysis for defects reported by partners and customers.
• Offer application support in both SaaS (Software as a Service) and On-Premise environments.
• Available to work during nights and weekends to ensure continuous support and service availability.

Requirements

• Language: [Required] English / [Preferred] Korean, Arabic
• Bachelor's degree, preferably Computer Science degree, and minimum 3 years prior experience in a Production Support role.
• Experience with Windows and Linux Administration
• Experience with Unix commands and basic scripting (Shell, Python).
• TCP/IP Network troubleshooting and support, including DNS, DHCP & HTTP protocols.
• Taking thread dumps, analyzing them for potential issues
• Microsoft Azure or Google Cloud Platform experience
• Understanding of cloud computing concepts and technologies
• Strong knowledge on SQL/NoSQL (writing query, Joins, View, query explain etc) - Execute, debug and test SQL programs
• Knowledge on Grafana, Kibana or any equivalent Monitoring tool (AppD, Splunk)
• Strong knowledge on Tomcat stack (Apache, https, SSL )
• Good working experience with Java, Microservices.
• Familiarity with the Docker/Kubernetes container for microservice implementation
• Knowledge of Git, RPM, Rancher , docker hub
• Previous experience in a customer facing role, including excellent written and oral communications skill

About the company

Since its establishment in 1962 as part of the Koreas first 5-year Economic Plan, KOTRA has been dedicated to creating new export markets and increasing Koreas trade value, which reached $1 trillion in 2011. In the late 1990s, the agency helped Korea overcome the Financial Crisis by starting its foreign direct investment promotion division. And in the last half century, KOTRA has played a significant role in supporting Korean companies expanding overseas.

Today, the world economy is more volatile than ever due to the European financial crisis, China's hindered economic growth, upcoming elections in 15 countries and security issues in the Middle East. In preparation for a rapidly changing market environment, and using Koreas expansive FTA network, KOTRA is focusing on the globalization of small and medium sized enterprises(SMEs), the backbone of the Korean economy, by providing them with customized support related to global business establishment and export.