Application / Production Support Engineer

About the Company
Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.

About the role
We are looking for a Application / Production Support Engineer with strong expertise in Open Banking, production support, and incident resolution. The ideal candidate will have 8+ years of hands-on experience supporting enterprise-grade systems, with the ability to manage critical production environments, coordinate with cross-functional teams, and ensure 24/7 system reliability. This role is onsite in KSA and requires readiness to provide after-hours support for high-priority incidents.

Key Responsibilities

• Serve as the primary production support for Open Banking, including after working hours.
• Ensure successful technical resolution of all incidents raised by TPPs, PASPs, and in SAMA Confluence.
• Facilitate between Business teams and the APIC team for DR and Production Support activities.
• Generate SAMA Monthly APIC Reports.
• Provide technical development support in Open Banking programs.
• Provide L1/L2 technical support for Open Finance applications.
• Integrate microservices hosted on OpenShift and related clusters.
• Monitor system alerts, application logs, and performance metrics to detect anomalies and prevent disruptions.
• Perform incident analysis, system recovery, and validation with development, middleware, and infrastructure teams.
• Support deployments, environment maintenance, and DR activities in line with change management processes.
• Ensure application stability, security compliance, and adherence to operational standards.
• Maintain detailed runbooks, deployment records, and readiness checklists.
• Drive continuous improvement in service reliability, automation, and support processes.

Requirements:

• 8+ years of experience in Application Support, Production Support, or related roles.
• Strong experience with Open Banking, Open Finance, or API-driven banking ecosystems.
• Hands-on experience supporting microservices and OpenShift-based environments.
• Strong understanding of incident management, problem resolution, and production stability practices.
• Experience with monitoring tools, log analysis, and performance troubleshooting.
• Knowledge of DR procedures, environment management, and change management workflows.
• Ability to collaborate with development, infrastructure, middleware, and business teams.
• Strong analytical, communication, and documentation skills.
• Experience in banking or financial domain preferred.
• Willingness to provide after-hours support as required.

Why Join Us

• Work on large-scale Open Banking and Open Finance production environments.
• High-impact role ensuring stability of mission-critical banking systems.
• Collaborative environment with exposure to cross-functional engineering teams.
• Opportunities for growth in SRE, DevOps, and advanced production engineering roles.
• Be part of cutting-edge digital banking initiatives within the KSA market.

Disclaimer
CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.