Application Specialist

Location: Riyadh, Saudi Arabia

Department: Information Technology (IT)

Position: Application Support Specialist ( Menaitech )

Position Overview:

The Application Support Specialist is responsible for providing technical and operational support for business applications, with a focus on Menaitech across all its modules. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.

Key Responsibilities:

• Provide daily support for internal users related to business applications, with a focus on all Menaitech modules.
• Monitor, troubleshoot, and resolve application-related issues in a timely manner.
• Log, track, and manage support tickets through the internal helpdesk system.
• Collaborate with software vendors or internal developers to escalate and resolve complex issues.
• Participate in testing and validation of application updates or enhancements.
• Train and guide users on the proper use of systems, focusing on all Menaitech modules.
• Document support processes, known issues, and solutions.
• Monitor application performance and report any incidents or service disruptions.
• Assist in integrating new systems or modules in coordination with the IT team.

Qualifications & Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 2 years of experience in application support or a similar IT support role.
• Proven experience in Menaitech across all modules, such as:
• HR / Payroll
• Recruitment / Talent Management
• Performance Management
• Onboarding
• Time & Attendance
• Familiarity with other enterprise systems such as ERP is a plus.
• Proficiency in Microsoft Excel and other Office tools.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Fluent in English (Arabic is a plus).