Application Support Analyst

As an application support Analyst:

• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Continuous improvement :
• be part of improvement initiatives in term of technology, automation, tooling, to improve efficiency and practices for the support team
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and CAGIP stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Qualifications:

The position requires a minimum of 4 years relevant Application support analyst in investment banking experience.

Certifications: ITIL will provide an advantage.

Education Required:

Bachelor’s or Master’s degree in Business Administration, Information Technology or related field.

Job Types: Full-time, Contractual / Temporary
Contract length: 12 months

Pay: ₹1,000,000.00 - ₹1,600,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person