Application Support Engineer

Job Description:

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain relationships with clients

Job requirements:

• Bachelor degree in computer science
• 2-4 years of experience
• English fluency is a must
• Excellent knowledge of windows server 2012, 2016
• Good knowledge of SQL server, IIS
• Good knowledge of VMware (workstation and ESXi)
• Good technical writing
• Good communication skills

Rosenfield offers good salaries, social and medical insurance

Please send CV to hr@rosenfielddwc.com with “Application support Engineer” in subject