Application Support Engineer (24×7 Shift-Based)

Application Support Engineer (24×7 Shift-Based)

Company:

Sureze
Website: https://sureze.com/

Job Type:

• Full-Time

Work Model:

• Remote

Work Schedule:

• Rotational shifts in a 24×7 support environment
• Includes night shifts, weekends, and public holidays
• Shift allowance provided as per company policy

Salary:

• EGP12,000 – EGP20,000 per month (based on experience)

Job Overview:

We are looking for an experienced Application Support Engineer with 2–3 years of experience in production or application support.

You will be responsible for monitoring systems, resolving incidents, and ensuring high availability of business-critical applications in a fast-paced environment.

Key Responsibilities:

• Provide Level 1 / Level 2 application support in a 24×7 environment
• Monitor applications, services, and system alerts
• Investigate and resolve incidents within SLA timelines
• Perform root cause analysis (RCA) for recurring issues
• Work with databases to troubleshoot data-related problems
• Escalate complex issues to development or higher support teams
• Maintain clear documentation of incidents and resolutions
• Support deployments, patches, and maintenance activities
• Ensure proper shift handover and communication

Requirements:

• 2–3 years of experience in:
• Application Support / Production Support / Technical Support
• Strong knowledge of:
• Windows and/or Linux environments
• SQL (querying, debugging, data validation)
• Web-based or enterprise applications
• Experience with:
• Ticketing systems (e.g., ServiceNow, Jira, Freshdesk)
• Log analysis and troubleshooting
• Good understanding of:
• SLA management
• Incident lifecycle and escalation processes
• Willingness to work rotational shifts (24×7)
• Strong communication and analytical skills

Nice to Have (Plus Points):

• Experience in healthcare systems / LIS / laboratory systems
• Familiarity with HL7 / ASTM integrations
• Exposure to monitoring tools (e.g., Zabbix, Grafana, Splunk)
• Basic scripting (PowerShell, Bash)
• Understanding of ITIL practices

What We Offer:

• Hybrid / remote flexibility
• Shift allowance
• Exposure to international projects (APAC clients)
• Clear career progression (Senior Support, DevOps, Engineering roles)
• Supportive and collaborative work environment

Application Process:

• Submit your updated CV
• Shortlisted candidates will be contacted via email

Job Types: Full-time, Permanent

Contract length: 12 months

Benefits:

• Flexible schedule
• Work from home

Work Location: Fully Remote

Pay: E£12,000.00 - E£20,000.00 per month

Work Location: Remote