Application Support Manager

Job Responsibilities:

1.Provide day-to-day support for banking applications (core & non-core).

2.Troubleshoot, resolve incidents, and ensure system availability.

3.Configure and implement banking products, services, and processes.

4.Support application enhancements, upgrades, and patches.

5.Collaborate with business and vendors on new requirements and integrations.

6.Ensure compliance with IT security and audit standards.

7.Maintain documentation and provide knowledge transfer to junior staff.

Qualifications & Experience:

1.Bachelor’s degree in computer science, Information Technology, or a related discipline.

2.From 3–5 years of relevant experience in banking application support and implementation.

3.Strong knowledge of banking systems and ability to configure products and services.

4.Proficiency in SQL/Oracle databases and exposure to middleware/API integrations.

5.Understanding of ITIL frameworks (incident, change, problem management).

6.Knowledge of banking compliance, audit, and regulatory requirements.

7.Strong analytical, communication, and vendor management skills.