Application Support Specialist

We have a client that is looking to hire an Application Support Specialist on a full-time/salaried basis.

Location: Maitland, FL

Work environment: Onsite is preferred, but hiring team will consider hybrid work

Salary: $50K - $70K

Requirements

• Experience: Minimum of 4 years in application support, including at least 1 year within the real estate or title industry.
• Title/Escrow Software Expertise: Hands-on experience with ResWare, SoftPro, RamQuest, or comparable platforms, including the ability to customize workflows, templates, and system configurations.
• Technical Troubleshooting: Skilled in diagnosing and resolving Tier 1 and Tier 2 application issues such as SQL-related inquiries, permission or access problems, and integration errors.
• Document Accuracy: Strong attention to detail with the ability to verify and maintain the integrity of title commitments, policies, and closing documents.
• Communication Skills: Ability to effectively support non-technical users, communicate clearly under pressure, and provide guidance in fast-paced environments.
• Technical Knowledge: Proficiency with Windows operating systems, Microsoft Office Suite, basic SQL queries, and document management platforms.

Responsibilities

• Deliver technical support for proprietary title and escrow systems to closing agents, escrow officers, and title examiners.
• Investigate and resolve complex issues that impact workflow efficiency and transaction processing.
• Administer system access controls, user roles, and permission settings.
• Configure, test, and deploy new system features or updates within the title production platform.
• Train new team members on system functionality, data entry standards, and best practices.
• Collaborate with external vendors to troubleshoot and maintain integrations with recording services, lenders, and other third-party systems.