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Applications Analyst - Ambulatory
POSITION SUMMARY:
The Epic Analyst, Ambulatory is responsible for configuring, modifying, testing, and maintaining software applications. Coordinate all issues that arise during the project for the application area. Builds collaborative relationships with project leadership, business owners, clinical department users, and other corporate departments to facilitate usage and acceptance of the system..
DUTIES AND RESPONSIBILITIES:
Acting as the primary support contact for the Ambulatory application’s end-usersIdentifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
Guiding workflow design, building and testing the system, and analyzing other technical issues associated with EMR software
Identifying and implementing request changes to the system
Serving as a liaison between end users’ workflow needs and vendor implementation staff
Maintaining regular communication with your vendor representatives including participating in weekly project team meetings
Working with vendor representatives, organizations business community, and end users to ensure the system meets the organization’s business needs regarding the project deliverables and timeline.
Developing an understanding of operational needs to set the direction for the organization’s workflows by attending site visit and other integrated sessions
Participating in training and working with end users
Troubleshooting problems and questions
Reviewing the status of projects and issues on an ongoing basis with leadership
Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Adhering to service level agreements in incident and task management
Appropriately escalating issues to team lead and management
Attending and participating in workgroup and steering meetings
Preparing agendas and performing system demonstrations for stakeholders
Reviewing and completing NoVA notes and upgrades within the project timelines
Maintaining all applicable certifications and ensuring CEE’s are up to date
Translating operational requests into EMR build tasks
Other duties as assigned.
QUALIFICATIONS:
Education (Preferred):
- Associates in Information Technology or Bachelor’s Degree in Information Technology or related field
Training and Certification:
- Epic certification(s)/accreditation(s) is required in the primary application for the position
- Certification examples would be:
- Epic Care Ambulatory
- Cadence
- Prelude
- Welcome
- MyChart
-
Health Planet/Compass Rose
- At least 1 or more additional certifications in application areas, Preferred
- Company will send Analyst through an EPIC certification program; some is onsite at EPIC’s headquarters in Wisconsin at specified times required. Must be able to travel.
Experience:
- At least 2 years EMR experience, preferred
Skills:
- Configures, modifies, tests, implements, maintains and supports applications software. Develops thorough application knowledge within specific areas of focus. Write and maintain system documentation.
- Understands the workflow and business requirements and has the ability to build/modify the system to meet business specifications. Thorough understanding of possible ramifications to business process as well as other system applications.
- Demonstrating flexibility with respect to changing end-user business needs
- The ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
- The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
- The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
- The ability to communicate information clearly and concisely with project leadership and subject matter experts. The ability to gain trust and establish effective relationships with vendor counterparts
- The ability and willingness to learn new software and systems
- Listening Attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
- Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence
- The ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
- Being prepared and performing presentations and demonstrations for stakeholders and leadership in a way that can be easily understood
- Ability to communicate well in writing and in person.
- Ability to read and interpret common medical terminology and abbreviations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS:
While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, life, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 25 pounds.
WORK ENVIRONMENT:
The work environment is mainly in office. While performing the essential functions of the job the employee may come into contact with a wide variety of circumstances. This position is may be worked remotely and/or in the corporate office in Durham, NC. This position will require the staff member to travel to multiple clinic and facility locations within North Carolina as the need arises. It may also require the availability to work twelve (12) hour shifts as well as alternating weekends as needed.
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