Applications Analyst I

Application Analyst

Key Responsibilities

• Provide first-level support for business applications (clinical, HR, finance, operations, resident systems)
• Troubleshoot issues, resolve service requests, and escalate complex problems as needed
• Support application configuration, user access, and system documentation
• Monitor system performance, data accuracy, and report issues
• Assist with upgrades, patches, enhancements, and testing (including UAT)
• Maintain project and training documentation; support implementation timelines
• Deliver responsive user support and help create training materials and SOPs
• Collaborate with IT teams, vendors, and stakeholders to improve system performance and workflows

Qualifications

• Associate’s or Bachelor’s degree in IT, Business, Healthcare Informatics, or related field (or equivalent experience)
• 1–3 years of application support, help desk, or business systems experience preferred
• Exposure to enterprise systems (EHR, HRIS, finance, CRM, etc.) is a plus

Skills & Competencies

• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Detail-oriented with strong organizational skills
• Ability to manage multiple priorities and follow documented processes
• Eagerness to learn application systems, workflows, and best practices