Applications and Software Manager

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Job Description

Suggest and support the procurement process for any new IT equipment.
Deploying and enforcing security policies and procedures.
Administering ERP, SFA, Payroll, and Attendance software systems.
Provide IT technical support and resolve reported problems for colleagues.
Suggesting and implementing improvements in procedures and IT equipment.
Fortinet Firewall security patches upgrades, management, and maintenance.
Management of Azure cloud infrastructure and its security with healthy backups.
Support the ongoing/upcoming IT Projects to stick with agreed timelines & coordination and follow-ups.
IT supports during working & nonworking hours.
Minimize the downtime during any upgrades and failure of hardware/software.
Administration of SAP B1 Hana DB, Perform 1st level of support & follow-ups for the escalated issues.
Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.
Support & Administration of the integration process between software & ERP.
Implement and support automation process in SAP B1 ERP workflows.
Propose upgrades, configure new patches, or replacement of end-of-life infrastructure devices.
Old & New Salesforce Application support and technical assistance, escalation to vendors towards a fix.
Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
SAP ERP applications installation, upgrades, enhancement, and patches as when as needed to deploy and coordinate with team and support vendors.
Suggest and support cost-cutting practices on IT expenses by adopting new technologies meanwhile taking appropriate measures to avoid any challenges.
Sonic Salesforce App Implementation and support the pieces of training and go live with the agreed scope.

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