Appointment Setter

About Roof It Forward

Roof It Forward is a leading roofing company committed to quality, integrity, and community impact. With over $500,000 donated to children with cancer, an A+ BBB rating, and awards like the Owens Corning 2022 MVP Southeast Region and Angi Super Service Award (20132024), we're proud of our 2,200+ Google Reviews and trusted reputation. Join us to drive our marketing efforts and grow our customer base!

Role Overview

We're seeking a motivated Appointment Setter to fuel our growth by managing leads from Google, lead aggregators, and marketing campaigns (e.g., geo-fenced ads). You'll answer phones, follow up on leads with speed and enthusiasm, set appointments for our Outside Sales Reps, and track progress in our CRM. This in-office role requires you to be behind a computer and phone turning marketing leads into booked appointments. If you're organized, love engaging customers, and thrive on driving results, this is a perfect role for you.

Key Responsibilities

• Answer inbound calls professionally with a focus on the customer's needs
• Follow up on leads from Google, aggregators, and ads via warm calls, emails, and texts, prioritizing speed-to-lead.
• Set appointments for Outside Sales Reps to maximize conversions from marketing campaigns.
• Update lead and customer data in our CRM (Salesforce experience a plus).
• Nurture prospects to build trust and drive appointment bookings.
• Keep accurate records of calls, leads, and appointments to support marketing and sales goals.

What We Offer

• Competitive Pay: W2 position with hourly wage and bonuses for hitting appointment goals.
• Benefits: Health insurance, company-matched 401k, corporate discount/wellness program.
• Community Impact: Join our Roof It Forward initiative to support children with cancer.
• Top Training: Use industry-leading tools and systems to succeed.
• Great Culture: Enjoy team outings and a collaborative environment.
• Time Off: Generous vacation time.

Requirements

• Experience in lead generation, customer service, or appointment setting (marketing or call center experience a plus).
• Strong phone, email, and text communication skills to engage leads effectively.
• Organized and detail-oriented for CRM updates and lead tracking.
• Motivated to convert leads into appointments with a focus on speed-to-lead.
• Comfortable working in-office, managing calls and computer tasks all day.
• Eager to learn marketing tools and processes (Salesforce knowledge a plus).
• Team player with a self-driven attitude to hit appointment goals.

Why Join Us?

• Trusted Brand: Leverage our 2,200+ Google Reviews, A+ BBB rating, and Owens Corning Platinum Preferred status.
• Impactful Role: Drive customer acquisition through marketing leads and support our community mission.
• Growth Opportunity: Be a key part of our expanding market presence.

Learn more at roofitforward.com or find us on Facebook

Together, we can Roof It Forward!