Appraisal Coordinator

About Rate:

Rate is the 2nd-largest retail mortgage lender in the U.S. By offering industry-leading tools, low-rate mortgages, and unparalleled customer service, we’ve become the Home Purchase Experts®. At Guaranteed Rate, we think big – pushing beyond what most people believe is possible. We strive to work with the best of the best, building business with the best referral partners and hiring the best employees – allowing us to deliver world-class customer service. Our goal is to make sure every customer has a great experience. Headquartered in Chicago with 5,000+ employees in 300+ offices across the U.S. and licensed in all 50 states, we’ve helped thousands of homeowners with more than $37 billion in home purchase loans and refinances in just the past year alone.

What's the Role?

The Appraisal Desk Coordinator is responsible for placing and tracking appraisal orders through Guaranteed Rate’s appraisal management system. The coordinator acts as an independent liaison between sales staff and the appraiser.

Compensation $40-$45k annually, Quarterly Bonus Potential

Work Hours 10:00 am-7:00 pm PST (no exceptions) M-F

Responsibilities

• Orders, oversees, and responsible for handling all appraisal and broker appraisal order requests, timely follow up, escalated service requests, and retrieval of completed appraisal reports.
• Interacts with the appraiser, appraisal management companies, and the internal origination, processing and underwriting staffs, and other clients to facilitate the ordering and return delivery of appraisal assignments.
• Monitors assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file is processed accurately and in a timely manner.
• Ensures compliance standards are met for XML, UCDP and EAD.
• Investigates POD and service provider questions, concerns, and issues.
• Understands and follows documented specific appraisal requirements.
• Follow up on progress of appraisal order assignments outside of expected time frame.
• Action all past due reports and escalate when necessary to the manager.
• Acknowledgement and general understanding of Appraisal Independence Guidelines (AIR).
• Handle phone calls, providing call backs to resolve issues.

Performance Goals

• Maintain incoming queue addressing all orders, comments, and field questions within two hours
• All queue items received before 5pm Pacific Standard Time to be addressed before leaving for the day
• 24-hour turnaround time on the resolution of escalated appraisal issues

Qualifications

• Appraisal experience a plus
• Knowledge of mortgage regulations and laws pertaining to appraisals a plus
• Excellent communication skills both written and verbal
• Proficient with MS Office (word and excel)
• Ability to analyze documents and resolve issues
• Knowledge of mortgage terms, valuation and processes
• Ability to work in a fast-paced environment and able to prioritize

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason, as protected by law.

The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).

Applications are being accepted on an ongoing basis.