AR Callers

Job Title: AR Caller / AR Follow-up Specialist

Department: Medical Billing / Revenue Cycle Management

Location: Tidel Park - Coimbatore

Shift: US Shift (Night Shift)

Job Summary

The AR Caller is responsible for following up with insurance companies to check the status of medical claims, resolve denials, and ensure timely reimbursement for healthcare providers. The role involves outbound calling, claim analysis, denial management, and documentation.

Key Responsibilities

Insurance Follow-up

• Make outbound calls to insurance companies to follow up on unpaid or underpaid claims.
• Check claim status: paid, denied, pending, or additional information required.
• Ensure adherence to payer-specific guidelines.

Claims Analysis

• Review claim history, coding, and payer responses.
• Identify reasons for non-payment (denials, rejections, missing info, etc.).
• Take corrective actions such as appeals, reprocessing, coding clarification, or updating patient/insurance details.

Denial Management

• Understand and resolve common denials (CO, PR, OA, etc.).
• Initiate re-submissions or appeals with the necessary documentation.

Documentation

• Update the billing system with clear, concise call notes and actions taken.
• Maintain accurate records of follow-up activities and claim status.

Communication & Coordination

• Coordinate with the coding, charge entry, and payment posting teams.
• Communicate payer requirements and trends to internal teams.

Performance Metrics

• Meet daily and weekly productivity targets:
• Number of calls made
• Claims worked
• Daily resolved accounts
• Maintain quality and compliance standards.

Required Skills & Qualifications

• Strong communication skills in English (both verbal and written).
• Good understanding of US healthcare, medical billing, CPT, ICD, HCPCS codes, and insurance terminology.
• Experience in AR follow-up, denial management, or US RCM preferred.
• Ability to work night shifts (US time zones).
• Basic computer skills and familiarity with medical billing software (e.g., Epic, Athena, Kareo, eClinicalWorks).

Preferred Experience

• 1–3 years of experience as an AR Caller / AR Analyst / AR Follow-up Specialist.
• Knowledge of Medicare, Medicaid, and commercial payer guidelines.

For Queries:

*hrtp@acidusms.com
*9600886888

Location - Tidel Park

We look forward to hearing from you!

Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Work Location: In person