AR Claims Specialist

Description:

Job Purpose: To manage outstanding AR and work with customers to secure payments on delinquent accounts. Research and resolve account discrepancies with large box retailers.

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Summary of Essential Job Duties

• Utilize Customer Portals to research and dispute discrepancies
• File/Maintain Claims on Customer Portals and Spreadsheets
• Contact Customers by email to collect outstanding debt
• Research and locate documentation to aid in disputing discrepancies
• Send statements and reconcile accounts
• Assist with billing as needed
• Export data to Microsoft Excel and manipulate data within the spreadsheet
• Communicate progress with supervisor on a weekly basis
• Perform other duties as assigned

Requirements:

Skills/Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent listening, oral and written communication skills
• Strong organizational and time management skills
• Must demonstrate the ability to clearly and professionally express ideas to audiences of varying levels, including coworkers, supervisors and executives.
• Ability to work well with others
• Ability to work independently with high level of production
• Collaborative team player proactively engage others to generate ideas to audiences of varying levels including coworkers, supervisor and executives.
• Strong computer skills
• Strong working knowledge of Microsoft Office applications, specifically Outlook and applies feedback
• Resourceful individual who seeks and applies feedback

Required Education and Experience:

• High school diploma or equivalent required
• Excellent decision making skills; critical thinker by nature with great attention to detail
• Some experience with Accounts Receivable and accounting software preferred
• Prior experience working with Amazon and Walmart Customer Portals a plus