A/R Collections Specialist

Our Company:

Guardian Security Systems was founded in 1976, and we have been serving the people of the PNW with their security and fire protection needs since then, for officially 50 years! We are locally owned and operated, with four offices located in Yakima, Tacoma, Bellingham, and the SODO district of Seattle in Washington State.

Position Summary:

The Accounts Receivable & Collections Specialist is responsible for managing the company’s incoming payments by ensuring accurate and timely invoicing, monitoring customer accounts and processing payments. Primary duties include tracking and recording payments from customers, resolving discrepancies, ensuring the timely collection of outstanding invoices and maintaining accurate financial records.

The role requires close collaboration with the internal Collection team, as well as cross-functional coordination with sales, customer service, and finance departments.

Pay:

• $27-$29 per hour

Work Setting:

• M-F, 7:30 am – 4:30 pm PST
• Hybrid or Remote

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Essential Duties and Responsibilities:

Essential duties and responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice:

• Record and reconcile customer payments, including checks, ACH, wire transfers, and credit card transactions.
• Monitor and reconcile daily payment batches with accounting records.
• Maintain organized records of invoices, payments and correspondence.
• Manage recurring billing schedules and update account information as required.
• Investigating and resolving billing and payment discrepancies, collaborating with other departments (e.g., sales, billing, customer service) to ensure accurate and timely resolution.
• Address and resolve payment discrepancies with customers.
• Reconcile customer accounts, research discrepancies, and resolve unapplied payment issues.
• Periodic reviews of non-recurring billing related to service, inspections, equipment sales and installations.
• Ensure correct sales tax is being applied to invoices.

Education and/or Experience:

• High School diploma, GED or equivalent.
• Minimum 3+ years of experience in Accounts Receivable, Billing, or related accounting function.
• Experience in the security, construction, or service-based industry is a plus.
• Experience working with subcontractors is beneficial

Key Competencies:

• Flexible and reliable.
• Ability to problem-solve and work with little direction.
• Excellent time management, planning and forward-thinking skills.
• Has a positive and professional attitude.
• Excellent communication and listening skills.
• Must be organized and detail oriented.

Certificates, Licenses, or Registrations:

• N/A

Computer Skills:

To perform this job successfully, an individual should have knowledge of:

• Proficient with MS Office Suite, particularly Word, Excel, Outlook.
• Internet savvy to navigate both internal and external sites.
• Familiarity with Sedona, the in-house accounting software, is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee must regularly lift and/or move up to 10 pounds, and occasionally will lift and/or move up to 25 pounds; specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus; uses fingers, hands, arms when working with mouse, keyboard, monitors; use of headset while on calls.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee works in a typical cubicle type office environment with overhead lighting and temperature control, and low noise levels.

While working remotely, the employee is expected to maintain a safe working environment at their workstation.

Guardian Security System is an Equal Opportunity Employer, and we are committed to providing a diverse, inclusive, engaging, and flexible environment for our employees - because great things happen when people feel safe bringing their authentic selves to work. All employment will be based on merit, competence, performance, and business needs.