Arabic Customer Service Leader / Supervisor

Arabic Customer Service Leader / Supervisor

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To supervise the customer service team to ensure the delivery of excellent service to clients, efficiently resolve their issues, monitor team performance, and develop their skills to achieve customer satisfaction and company objectives.

Responsibilities

• Supervise the daily operations of the customer service team and assign tasks.
• Monitor the quality of calls and customer interactions to ensure compliance with standards.
• Handle complex issues or escalated complaints.
• Train, guide, and provide feedback to customer service staff to improve performance.
• Prepare regular reports on team performance and customer satisfaction and submit them to management.
• Contribute to the development of customer service policies and process improvements.
• Ensure the achievement of customer service KPIs and performance targets.

Requirements

• Diploma or Bachelor's degree (preferably in Business Administration or a related field).
• Minimum of 2 years of experience in customer service or supervision.
• Strong leadership skills and ability to manage a team.
• Excellent communication and problem-solving skills.
• Proficiency in customer service systems and Microsoft Office applications.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Motor Vehicle Manufacturing