Arabic IT Techno-Sales & Support Specialist – CRM/ERP Solutions

About the Role:
We are seeking a highly motivated Arabic-speaking IT Techno-Sales & Support Specialist to join our team. The ideal candidate will bridge the gap between technology and business by providing expert guidance, technical support, and pre/post-sales assistance for our CRM and ERP software solutions.

Key Responsibilities:

• Serve as the primary point of contact for Arabic-speaking clients regarding CRM/ERP solutions.
• Conduct technical demonstrations and presentations to potential and existing clients.
• Understand client business processes and recommend appropriate CRM/ERP solutions to meet their needs.
• Provide technical support, including installation, configuration, troubleshooting, and updates of CRM/ERP systems.
• Manage client requests, ensure prompt issue resolution, and maintain high customer satisfaction.
• Collaborate with the development and implementation teams to ensure customization and integration requirements are met.
• Assist in training clients and internal teams on CRM/ERP functionalities.
• Prepare documentation, guides, and knowledge base articles in Arabic and English.
• Monitor system performance and recommend improvements or upgrades to clients.
• Support sales teams in proposal preparation, pricing, and contract discussions from a technical perspective.

Requirements:

• Fluent in Arabic and proficient in English.
• Proven experience in CRM/ERP software support and/or implementation.
• Strong technical understanding of software solutions, databases, and integrations.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Ability to understand business processes and provide solution-oriented advice.
• Familiarity with cloud platforms, SaaS solutions, and IT best practices.
• Previous experience in techno-sales or pre-sales roles is a plus.
• Strong problem-solving, analytical, and organizational skills.

Benefits:

• Competitive salary and performance incentives.
• Work with a dynamic, growing team.
• Professional development opportunities.
• Exposure to multiple CRM/ERP platforms and international clients.

People with Own VISA or Sponsoured visa will be given priority

Job Types: Part-time, Contract

Pay: From AED8,000.00 per month