Arabic Speaker - Customer Services Executive

Responsibilities:

• Handle inbound and outbound customer calls in Arabic for UAE-based clients.
• Understand customer queries, concerns, and requests, and provide accurate resolutions.
• Maintain a high level of professionalism, empathy, and cultural sensitivity while dealing with UAE customers.
• Record customer interactions and update CRM systems accurately.
• Follow defined scripts, processes, and compliance guidelines for the UAE region.
• Coordinate with internal departments to resolve escalated issues.
• Provide product/service information clearly and effectively in Arabic.
• Meet performance KPIs including AHT, quality, CSAT, and attendance.
• Identify opportunities for service improvement and report recurring issues.
• Ensure confidentiality of customer information as per UAE compliance and company policy.
• Participate in training sessions related to language, product knowledge, and soft skills.

Job Type: Full-time

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person