Area Director of Hotel Operations

ALKO HOTELS is a limited-service hotel development, ownership, and management company headquartered in Eugene, Oregon. With a focus on exceptional service and quality hotel products, ALKO HOTELS has a reputation for progressive and successful property management. The Executive Team, with over 30 years of experience, delivers great results in diverse market sectors such as university, urban, and growing markets. ALKO HOTELS prides itself on exceeding clients' expectations through technical expertise and in-depth market knowledge.

Role Description

This is a full-time on-site role for an Area Director of Hotel Operations at ALKO HOTELS located in Eugene, Oregon. Regional Directors are responsible for all areas of operation for the hotels that are under their supervision. This includes, but is not limited to, hotel sales, hotel profitability, personnel, and the overall condition of the property. Directors of Hotel Operations will report directly to the Corporate team and are in charge of 6 Hotels in Oregon. It is also the responsibility of the Area Director of Hotel Operations to step in and assist properties that are in transition from general managers, and includes taking on the role of general manager until the position has been filled.

Qualifications

• Operations Management and Customer Service skills
• Budgeting and Sales skills
• Experience in the hospitality industry
• Ability to train and delate teamwork throughout the property for success
• Strong leadership and communication skills
• Bachelor's degree in Hospitality Management or related field

Requirements: College or higher level education

10 years of Hotel operations experience

Minimum of 5 years at the Area Director of Operations level.

Must be a strong leader, self-motivator, team builder, and willing to

Work 50+ hours per week (minimum 5 days per week).

Must have a vehicle and be ready to commute to each property, including one in Beaverton, as needed.

General Responsibilities:

• Oversee the implementation of company plans and programs and ensure compliance with brand standards.
• Uses business knowledge, sales and operational skills, and diverse sources of information, products, and tools to generate profitability and ensure high levels of customer satisfaction.
• Conduct property visits and implement pre-opening systems for new projects.
• Execute operational strategies and monitor property performance against defined expectations.
• Create a clear system of accountability with General Managers.
• Contribute on a regular basis to the training at the property level.
• Develop and empower the development of hotel staff for progression in the company.
• Negotiate skillfully to settle differences and win concessions without damaging relationships.
• Implement ways for General Managers to hold employees accountable for their job performance.
• Actively pursue learning and self-development to enhance personal, professional, and unit growth.
• Keep abreast of new developments and trends in the market.
• Understand and learn brands.
• Become subject matter experts in ALKO Hotels policies and procedures.

Regional Directors are expected to work a minimum schedule of Monday through Friday from 8:00 A.M. to 5:00 P.M., plus any other hours or weekend days as needed to complete their responsibilities. Regional Directors are expected to be on property either from 8:00 A.M. until 5:00 P.M. or from 8:30 A.M. until 5:30 P.M. Regional Directors are to notify the Corporate of their intended work schedule. When visiting properties more than 45 miles from their home, Regional Directors are to be in route to these properties by 8:00 A.M. and should never leave a property before 3:00 P.M.

Responsibilities

The main responsibility of the Regional Director will be to provide support for each of his managers and teams. By providing the necessary support for the manager, a Regional Director will develop the loyalty of the managers. In order to provide the necessary support for the manager, the Regional Director is expected to work shifts if needed to relieve a manager who is working extra hours because of the lack of help. The Regional Director is expected to work weekends when necessary to give the manager time off when no other help is available. The Regional Director is expected to help the manager interview when short of help and is expected to help the manager find help from other hotels in the system when needed. In general, the Regional Director is expected to perform any task that will lend support to the manager, not just those listed above.

In addition to the responsibility of providing support to the manager, the Regional Director will be responsible for the duties listed below.

• Regional Directors are to spend at least one night a quarter at each property. This includes the properties in the city in which they live. Quarterly visit reports are to be completed for each visit; reports for two or more properties are not to be completed on the same overnight stay. Theses are to be turned in to the Corporate on a quarterly basis.
• Regional Directors will complete a weekly time report and return it to the Corporate on a daily basis wih a daily Director of Operations Report..
• Regional Directors will complete bi-monthly inspections at all properties as scheduled by the Corporate. Copies of the Inspections are to be turned in to the Corporate and to HR. Regional Directors are to follow up with the managers regularly to see that all items listed on the inspections are corrected.
• Regional Directors are responsible for overseeing that company Inspections are corrected and returned to the Corporate and HR in a timely manner. They are also responsible for seeing that all corrections are completed on Franchise company inspections and are returned to the Corporate and HR in a timely manner.
• Regional Directors are to complete a manager report for the manager’s file on a quarterly basis.
• Regional Directors will be in contact with their area salesperson (s) on a regular basis. Regional Directors will work with the manager and sales representative to monitor rates. Lower rates during slow periods, higher rates during busier times, and special events. Always know what is happening in your locations.
• Regional Directors will follow up with and contact properties during special event weeks and weekends. Regional Directors will make sure that properties are not blocked out with block reservations until all rooms are sold. A Regional Director must begin this follow-up months in advance of the special event(s). During the event you the Regional Director will call the Hotel several times during the day and night to make sure that they are full. The Regional Director should spend time at the property during the event if necessary.
• Regional Directors will monitor all costs closely, especially payrolls. Payrolls may need to be monitored on a weekly basis. If a property is having high payroll cost, it should be monitored on a daily basis.
• Regional Directors will ultimately be responsible for the quality of employees employed by each of their Hotels. Regional Directors should work with the managers in hiring competent employees and may have to actually complete the hiring process, from running ads to interviewing, to hiring the employee. Regional Directors are to constantly monitor the staff training by the manager. Managers should be given a time frame in which to replace substandard employees. If the manager does not dismiss them, it will be the Regional Director’s responsibility to do so.
• Regional Directors are responsible for overseeing that all Accounts Receivables are collected in a timely manner. The Regional Director will make personal contact with all accounts 60 days past due and shall notify Corporate of the status of the account. Regional Directors are to continue contacting the past due accounts until the account is collected.
• Regional Directors will be responsible for following up on credit card chargebacks and furnishing the proper documentation to the corporate office. Regional Directors need to monitor credit card procedure compliance by the managers and employees to prevent loss of revenue through credit card charge backs.
• The Regional Director will be responsible for covering any hotel that may be without a manager for vacations, terminations, resignations, illness, or for any other reason that may leave a hotel without proper management.
• The Regional Director’s responsibilities are not limited to the above. A Regional Director will be responsible for performing those duties deemed necessary for the profitable management of the company.

Revenue:

Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.

Profit:

Effectively manage and control all operational expenses, including labor, overtime, supplies, etc., enforce ALKO Hotels procurement guidelines, and seek and implement cost-saving strategies.

Quality:

Guest Service: Ensure that the hotel meets/exceeds ALKO Hotels and Brand standards for guest satisfaction.

Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to ALKO Hotels' training guidelines and policies.

Conducts monthly audits to ensure quality standards are to the brand and ALKO Hotels standards.

Sales & Marketing:

Provide leadership support and direction to the sales team, by taking an active role in the preparation and implementation of the hotel’s annual Marketing plan. Make sales calls to Key accounts and capitalize on all revenue opportunities. Sales calls with and without a Sales Manager will be expected.

Community Involvement:

Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership:

Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition. Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to ALKO Hotels' Standard Operating Procedures.

Specific Responsibilities:

 Send a daily end-of-the-day activity and accomplishment email to Corporate Team

 Things mentioned on Daily Activities will include:

 Inspection Results (Can be breakfast room, guest rooms, Monthly, PM’s, Surprise, safety inspection etc.).

 Sales Events (Can be sales calls, inquiries, group results, events attended).

 Budget Review (Can be forecasts, ordering changes, schedule changes, anything that affects revenue anticipated).

 Maintenance (Something they did or inquired about, out of order room detail, special things needed for ordering or additional inspections).

 Weekly Walk details along with what public area was given attention.

 Labor

 Develop and implement the approved business plan to attain and exceed the financial goals.

 Maintain a high personal visibility throughout the property.

 Gain and maintain excellent knowledge of local competition and general industry trends.

 Handle any emergencies at the hotel.

 Actively manage the financial statement and review and critique performance in a timely fashion. Teach the process to all members of the management team.

 Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.

 Closely monitor sales solicitation activities.

 Conduct daily individual meetings with each department head/manager to review the prior day’s outcomes and today’s goals.

 Conduct prescheduled weekly meetings with the department heads/managers.

 Conduct monthly and or quarterly staff meetings to update files or conduct training for all employees.

 Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.

 Ensure all associates are trained on emergency and security procedures and policies.

 Ensure that all property equipment is in good working condition.

 Successfully maintain adequate staffing.

 Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.

 Performs audits on rooms and other operating areas.

 Provide effective leadership to hotel team members.

 Ensure hotel staff are provided with uniforms and name tags, and uphold property grooming standards.

 Ensures effective, timely, and accurate communications flow with regard to hotel policies and procedures.

 Corporate client handling and taking part in new client acquisition, along with the sales team , whenever required.

 Assisting in residential sales when required and developing strong sales prospects.

Optimum Attributes:

 Willing to take responsibility and accountability for the team.

 Well-groomed and professional appearance.

 Willing to work on weekends and holidays if required.

 Effective communication skills.

 Good listener.

 Emphatic and tolerant.

 Open with praise, discreet with criticism.

 Consistent and congruent.

 Rational, prudent, and practical.

 Must be available 24/7 to respond to any guest or employee emergencies.

Job Type: Full-time

Pay: Up to $110,000 per year depending on experience

Benefits:

• 401(k)
• 401(k) Profit Sharing
• Dental Insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Discretionary End of Year Bonus

Schedule:

• 9-hour shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: Up to $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Experience:

• Director of Operations: 5 years (Preferred)

Ability to Commute:

• Eugene, OR 97403 (Required)

Ability to Relocate:

• Eugene, OR 97403: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person