Area Marketing & Guest Experience Coordinator

Come for a JOB, stay for a CAREER.

Perks

Hotel discounts, same day pay, holiday pay, advancement opportunities!

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Marketing & Guest Experience Coordinator – Multi-Property (New Orleans, LA)

We are seeking an energetic, creative, and detail-oriented Area Marketing & Guest Experience Coordinator to support five of our boutique hotels in the New Orleans market. This unique role blends marketing, brand storytelling, and guest experience to ensure our hotels deliver memorable stays while maintaining a consistent and engaging presence across digital and on-property touchpoints.

• Audubon Cottages

• Chateau Hotel

• Dauphine Orleans Hotel

• Hotel Royal

• Le Richelieu Hotel

Responsibilities

Marketing & Brand Support

• Develop and execute property-level marketing initiatives in alignment with portfolio strategy.

• Create engaging content for social media, websites, and e-blasts, highlighting property events, promotions, and unique guest experiences.

• Partner with the Area Director of Sales & Marketing to implement campaigns that drive occupancy and revenue.

• Maintain brand consistency across all platforms and marketing collateral.

• Track and analyze performance of digital campaigns, providing regular reporting and recommendations.

Guest Experience & Engagement

• Act as a brand ambassador to ensure each property delivers a best-in-class guest experience.

• Partner with hotel leadership teams to support on-property activations, events, and guest programming.

• Collect and analyze guest feedback to identify opportunities for service enhancements.

• Support reputation management by monitoring online reviews and coordinating timely, professional responses.

• Implement creative guest touchpoints that surprise and delight, fostering repeat visits and loyalty.

Qualifications

• Bachelor’s degree in Marketing, Hospitality, or related field preferred.

• 2–4 years of marketing or guest experience coordination in hospitality or related industry.

• Strong creativity with proficiency in design and digital tools (Adobe Creative Suite, Canva, Microsoft Office).

• Excellent communication, organizational, and project management skills.

• Ability to manage multiple priorities across multiple properties.

• Social media savvy with a keen eye for storytelling and brand voice.

Benefits

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Everyone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment. We also offer paid holidays for eligible associates. If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date!