Aroma machine servicemen

Job Summary
​We are seeking a proactive, reliable, and detail-oriented Scent Diffuser Technician (Field Service Representative) to manage our monthly client scenting routines. In this role, you will be responsible for visiting commercial and residential clients on a structured rountine schedule to refill and maintain aroma diffuser machines. The ideal candidate must be comfortable working on their feet, handling basic heights for AC-connected installations, and delivering exceptional customer service by matching scents to client preferences and optimization needs. Must be fluent in communicating is Malayalam. Valid driving license and absolute punctuality are required.
​

Job Description
​

Key Responsibilities

• ​Routine Monthly Refills: Execute a structured daily schedule to visit designated client locations on a consistent monthly rotation for machine refills.
• ​AC and High-Level Installations: Comfortably climb a ladder to access, service, and refill diffuser machines installed high up or connected directly to HVAC/AC systems.
• ​Scent Optimization & Consultation: Evaluate client preferences to recommend appropriate scent profiles and program the machine’s operational timers for maximum efficiency and coverage.
• ​Prompt Reporting: Maintain clear, prompt, and daily communication with the manager regarding completed schedules, client feedback, and any operational issues.
• ​Routine Maintenance: Clean machines during refills to ensure proper misting performance and prevent oil clogs.

​Requirements & Skills

• ​Valid Driver’s License: Must possess a valid driving license with a clean driving record to travel independently between client locations.
• ​Physical Agility: Ability to work outside, travel routinely, and safely climb/work on ladders to access high-mounted equipment.
• ​Proactive & Flexible: Strong time-management skills with the flexibility to adapt to changing daily routes or client availability.
• ​Customer-Centric Mindset: Polite demeanor with the ability to understand client tastes and professionally recommend fragrance settings.
• ​Tech-Savvy/Detail-Oriented: Ability to learn digital machine settings quickly to adjust scent intensity and timers precisely.

Work Location: On the road