Assertive Community Treatment Case Manager

Job Title: ACT Case Manager (Offsite / Field-Based Role)

At Vivia Health, we bring compassionate, person-centered care directly to the community. Our Assertive Community Treatment (ACT) team serves adults living with serious and persistent mental illness (SPMI) across the Chicagoland area, helping them thrive in their own environments.

We believe real progress happens outside clinic walls—in homes, libraries, stores, and community spaces. Our offsite model empowers mental health professionals to form meaningful relationships, promote recovery, and meet clients where they are, both physically and emotionally.

Position Overview

We are seeking a motivated and compassionate ACT Case Manager to join our multidisciplinary team.
This is a 100% field-based position involving travel throughout Chicago to support clients in their homes and communities. You will help clients access essential resources, build daily living skills, and navigate barriers to independence.

The ideal candidate is patient, empathetic, organized, and skilled in de-escalation and crisis prevention. You’ll work independently in the field while staying connected to the ACT team through remote check-ins and virtual team meetings.

Key Responsibilities

• Provide intensive, community-based case management services to adults with SPMI.
• Travel to clients’ homes and community locations to engage, assess, and support them.
• Assist clients with daily living needs such as grocery shopping, budgeting, and job applications.
• Coordinate access to mental health care, housing, benefits, medical providers, and recovery services.
• Support clients in crisis prevention and stabilization, using calm and effective communication.
• Collaborate remotely with the ACT team—including psychiatrists, nurses, therapists, and peer specialists.
• Maintain detailed, timely documentation in compliance with Medicaid and agency standards.
• Promote recovery, independence, and dignity through consistent, person-centered engagement.

Qualifications

Required:

• IM+CANS certification (Illinois Medicaid – Community and Supports Assessment).
• Bachelor’s degree in Social Work, Psychology, Human Services, or related field.
• Minimum 1 year of experience working with individuals with serious mental illness.
• Valid Illinois driver’s license, auto insurance, and reliable personal transportation.
• Strong interpersonal skills with the ability to build rapport and de-escalate challenging situations.
• Comfortable working independently with mobile technology and electronic documentation.

Preferred:

• Experience on an ACT team or in community-based mental health services.
• Knowledge of Medicaid documentation and service coordination.
• Bilingual (Spanish/English) candidates strongly encouraged to apply.

Why Join Vivia Health?

• $1,000 Sign-On Bonus – payable after 90 days of successful employment.
• 100% Field-Based Role – no office shifts; true autonomy and flexibility.
• Purpose-Driven Work – make a direct impact on Chicago’s most vulnerable populations.
• Collaborative Team – supportive ACT model with virtual team meetings and supervision.
• Comprehensive Benefits – medical, dental, vision, PTO, 401(k), and mileage reimbursement.
• Professional Growth – CEU reimbursement, continuous training, and clinical development opportunities.
• Meaningful Relationships – help clients build stability, confidence, and life skills through real-world engagement.

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Application Question(s):

• Willing and prepared to work with individuals with complex mental health needs.

Experience:

• Case management: 2 years (Required)

Ability to Commute:

• Chicago, IL (Preferred)

Willingness to travel:

• 100% (Required)

Work Location: On the road