Asset Recovery Specialist

Asset Recovery Specialist

Are you analytical, resourceful, and ready to build a career in financial services? Do you excel at solving complex problems and communicating effectively with others? If you are dependable, detail-oriented, and thrive in a fast-paced environment, we invite you to join our team.

Smoot Investments Inc. is a well-established, family-owned private investment company specializing in the acquisition, servicing, and management of consumer and commercial debt portfolios. We are seeking an Asset Recovery Specialist to support our growing portfolio of accounts.

The Position

As an Asset Recovery Specialist, you will play a key role in managing a portfolio of consumer and commercial loans. You will work directly with borrowers to resolve delinquent accounts, negotiate payment arrangements and settlements, and identify effective solutions that create positive outcomes for both the company and our customers.

This position combines financial analysis, negotiation, customer communication, and strategic problem-solving. Every account presents unique challenges and opportunities, giving you the autonomy to think critically and develop creative solutions.

Key Responsibilities

• Monitor assigned loan portfolios and track account performance.
• Communicate with borrowers by phone, email, and written correspondence to resolve payment issues.
• Analyze financial circumstances to develop customized repayment solutions.
• Negotiate payment arrangements, settlements, and loan modifications.
• Maintain accurate account documentation and records.
• Ensure compliance with all applicable federal and state regulations while upholding ethical recovery practices.
• Coordinate with attorneys and external partners regarding litigation and legal proceedings.
• Assist with case management activities, including occasional travel for court appearances and legal proceedings as needed.

Qualifications

• High school diploma or equivalent required; an associate's or bachelor's degree in business, finance, accounting, economics, communications, or a related field is preferred but not required.
• Ability to successfully complete FDCPA certification upon hire.
• Strong computer proficiency, including Microsoft Teams, Excel, Word, and Outlook.
• Excellent problem-solving, critical-thinking, and negotiation skills.
• Strong verbal and written communication abilities.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to remain professional and positive while handling challenging situations.
• Ability to pass a background check.

Compensation and Benefits

• Competitive starting pay of $25 per hour, with compensation based on experience.
• Annual performance-based bonus opportunities.
• Full-time, on-site position: Monday through Friday, 8:30 a.m. to 5:00 p.m.
• Overtime opportunities available as business needs require.
• Weekends off.
• Medical, dental, and vision insurance, with 85% of premiums paid by the company.
• 401(k) retirement plan with a 3% company contribution, regardless of employee participation.
• Generous paid time off that increases with tenure, plus six paid holidays annually.
• Significant opportunities for advancement into leadership and management roles.

About Us

Smoot Investments Inc. is a family-owned financial services company based in Smoot, West Virginia, with more than 20 years of industry experience and a portfolio approaching $100 million in assets under management.

Our team specializes in acquiring and managing consumer and commercial loan portfolios across various stages of performance. Located in the scenic Greenbrier Valley, our office offers a unique environment that combines the stability and growth potential of the financial services industry with the quality of life of a small-town community

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person