Assistant Account Manager I

Title : Assistant Account Manager - I

Location : Vadodara

Work Timings - US Timezone

We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.

Key Responsibilities

Partner Support (60%)

• Client Relationship Assistance: Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.
• Account Monitoring: Track partner activity and account health, flagging potential issues for review.
• Renewal Tracking: Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.
• Rotation Readiness: Assist with preparation and tracking of partner readiness for upcoming student rotations.
• CRM Updates: Keep Monday.com up to date with client notes, communication logs, and milestones.
• Issue Triage: Document partner concerns and escalate to the Account Manager as needed.

Data & Reporting Support (40%)

• Performance Reports: Generate reports and summaries on partner usage and placement activity.
• Data Management & Analysis: Support data clean-up, track placement confirmations, and identify trends for Account Manager review.
• Dashboard Maintenance: Update and maintain dashboards for internal and partner use.
• Market/Network Support: Gather and organize information that contributes to broader network strategy.

Required Skills & Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Education, Operations, or related field (preferred)
• 1–2 years of professional experience in client services, partner support, or operations
• Familiarity with CRM or project management tools

Technical Skills

• Proficiency in Monday.com (or similar tools)
• Strong skills in data entry, reporting, and working with spreadsheets/dashboards

Core Competencies

• Communication: Clear and professional verbal and written communication skills
• Organization: Strong time management and attention to detail
• Collaboration: Ability to work closely with Account Managers and cross-functional teams
• Adaptability: Flexible and comfortable in a fast-paced, evolving environment
• Client Focus: Committed to supporting the success of academic and site partners