Assistant Adjuster

Assistant Adjuster

FFVA Mutual Insurance Company is a mono-line workers’ compensation carrier, rated A- (Excellent) by A.M. Best. We insure a variety of businesses across ten states and are recruiting for an Assistant Adjuster to join the team in our Maitland, FL office.

FFVA Mutual employees enjoy a family-friendly and innovative work environment. We offer competitive compensation and superior benefits.

Essential Functions:

§ Complete state required contacts

§ Make timely indemnity payments

§ Frequent contact with employers, claimants, providers

§ Maintain file diary; keep all files current according to company standards

§ File all required State forms - complete EDI fields

§ Handle files within company and State guidelines

§ Complete all assignments and requests from adjuster

§ Special projects as assigned by management

§ Provide ongoing support to Adjusters on assigned claim files

Knowledge & Experience Needed:

§ General Workers’ Compensation claims background not required, but helpful. Florida State claims handling experience preferred, but not needed. Experience in other states in the Southeast a plus.

§ Good communication skills; both oral and written

§ Bilingual English/Spanish a plus

§ Excellent phone etiquette

§ Team player

§ Excellent customer service skills with good rapport building with clients essential

§ Detailed and accurate

§ Ability to multi-task and handle multiple priorities