Assistant AVP of Technology Services

Overview

Gardner-Webb University is seeking an experienced and highly motivated technology leader to serve as the Assistant Associate Vice President for Technology Services. This key position supports the AVP/CIO in ensuring efficient daily operations, managing critical technology resources, and helping guide the strategic direction of the Technology Services department.

The ideal candidate will be a collaborative problem-solver with strong organizational, financial, and communication skills—someone who thrives in a dynamic university environment and is committed to delivering outstanding services to students, faculty, and staff.

Key Responsibilities

The Assistant Associate Vice President for Technology Services will:

Operational Leadership

• Support the AVP/CIO in the daily operational management of Technology Services.
• Maintain smooth and reliable delivery of technology services across campus.
• Refine and enhance departmental processes to improve efficiency and service quality.

Budget, Procurement, and Licensing Oversight

• Coordinate and manage departmental budgets and forecasting.
• Oversee procurement of hardware, software, services, and technology solutions.
• Manage licensing inventories, renewals, vendor agreements, and technology contracts.
• Identify opportunities for cost optimization and improved purchasing value.

Strategic Planning & Execution

• Assist in developing and implementing strategic initiatives that enhance the university’s technology environment.
• Provide analysis, reports, and recommendations to support decision-making.
• Collaborate on long-term planning, technology governance, and policy development.

Campus Collaboration

• Work with academic and administrative leaders to understand needs and deliver technology-enabled business solutions.
• Facilitate communication between Technology Services and university departments.
• Recommend improvements to processes, systems, and infrastructure based on stakeholder needs.

Team Leadership & Supervision

• Supervise and mentor the Graduate Assistant, TechServices Helpdesk/Operations Coordinator, and student workers.
• Ensure helpdesk and operations teams deliver high-quality support.
• Foster a positive, customer-centered service culture.

Qualifications

Required:

• Bachelor’s degree in Information Technology, Information Systems, Business Administration, or a related field.
• Demonstrated experience in IT operations, project management, or technology leadership.
• Strong budgeting, procurement, and vendor management skills.
• Excellent communication and interpersonal abilities.

Preferred:

• Experience in higher education IT environments.
• Familiarity with enterprise licensing, contract management, and strategic planning.
• Experience supervising student workers or support teams.

Competitive Benefits

• Retirement matching

• Tuition remission

• Health insurance

• Dental insurance

• Vision insurance

• Short term/long term disability

• Life insurance

• Paid time off

• Paid sick leave

• 17 paid holidays

• Wellness opportunities

• On-campus health center

Gardner-Webb University is a Christian university committed to helping individuals become more in faith, learning, and service. Located in Boiling Springs, North Carolina, GWU offers the benefits of a close-knit community with easy access to Charlotte, Asheville, and the greater Greenville-Spartanburg region.

Founded in 1905 and rooted in the Baptist tradition, the University now serves approximately 3,000 students across more than 80 undergraduate and graduate programs. As a Carnegie Doctoral/Professional institution, Gardner-Webb is dedicated to academic excellence, leadership development, and meaningful service to others.

Our community reflects a shared commitment to One Webb, creating an environment where people support one another, pursue their purpose, and work together to make a lasting impact. GWU attracts students from across the nation and around the world and competes in NCAA Division I athletics with 22 teams and more than 500 student-athletes.