Assistant Branch Manager

Description:

SUMMARY:

The Frazer Assistant Branch Manager serves as the internal administrative leader of the branch, ensuring smooth daily operations and exceptional customer service. This position supports the Branch Manager in all aspects of branch management and acts as the primary backup in their absence. The role includes supervision of inside sales and warehouse staff, administrative coordination of deliveries, and direct customer engagement to ensure an efficient, accurate, and customer-focused experience.

ABOUT J&L:

J&L Building Materials is a third-generation, family-owned, independent distributor that has been serving professional contractors and builders since 1958.

Our mission is to deliver exceptional customer service, where people and relationships take precedence above all else. We are committed to creating a personalized experience while approaching our business with thoughtfulness and integrity, based on our core values of customer-centric excellence, authentic relationships, personal responsibility and accountability, and success through integrity and honesty.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the Branch Manager in overseeing daily operations and act as their backup as needed.
• Supervise and schedule the inside sales and counter staff, including managing workloads and coordinating order scheduling.
• Monitor and ensure timely, courteous, and accurate customer service across all branch activities.
• Enforce company policies, procedures, and safety practices.
• Investigate and resolve customer complaints and disputes through proper channels.
• Ensure accurate order entry, product identification, and pricing processes.
• Assist in the protection and proper handling of company assets, including inventory control, product rotation, and asset storage.
• Maintain records and reports related to branch operations and financial activities as directed.
• Prepare daily cash deposits and assist in month-end operating expense analysis.
• Support physical inventories and cycle counts; assist with reconciliation of discrepancies.
• Participate in scheduled branch meetings.
• Perform other duties as assigned.

BENEFITS AT J&L:

• Full medical, dental, vision benefits coverage
• Employer contribution to Health Savings Account if enrolled in the high-deductible health plan
• 401K with 6% employer match after 6 months of employment
• Profit sharing bonus program
• Paid time off
• Paid holidays

Requirements:

BASIC QUALIFICATIONS:

• Minimum of a high school diploma or equivalent (GED) required.
• Minimum one year prior experience in building materials distribution or related industry.
• Minimum of one year of experience in a customer-facing or service-oriented position, demonstrating strong interpersonal and communication skills.

PREFERRED QUALIFICATIONS:

• Associate degree (A.A.) or equivalent from a two-year college or technical school.
• Proven ability to manage, schedule, and support a team in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office, Traverse, and inventory/order management systems.
• Supervisory experience with inside sales, dispatch, or administrative staff.
• Strong problem-solving and decision-making abilities.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Frequently required to stand, walk, use hands to handle or feel, and communicate clearly.
• Occasionally required to sit, reach, stoop, kneel, crouch, or crawl.
• Must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds.
• Specific vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
• Work is primarily indoors with occasional exposure to outdoor weather.
• The noise level is typically moderate.

Consistent with the Americans with Disabilities Act (ADA) and the Pennsylvania Human Relations Act, it is the policy of J&L to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at hr@jlbuilding.com or 610-981-6036 x 1.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.