Assistant Branch Manager - Al-Ain (UAE Nationals Only)

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family.

Job Overview:

As an Assistant Branch Manager at Emirates NBD, your role is to support the Branch Manager in overseeing the daily operations of the bank branch. This role includes managing staff, ensuring excellent customer service, maintaining operational efficiency, and driving sales goals. The Assistant Branch Manager acts as a leader and role model, motivating staff and fostering a positive work environment.

Key Responsibilities

• Assist in managing daily branch operations, ensuring compliance with bank policies and procedures.
• Ensure the branch is audit-ready and compliant with regulatory requirements.
• Handle escalated customer concerns and complaints professionally.
• Provide exceptional customer service and resolve customer issues efficiently.
• Assist in developing and implementing sales strategies to achieve branch goals.
• Support branch staff in identifying and pursuing sales opportunities.
• Supervise, mentor, and develop branch staff.
• Assist in monitoring and managing branch budgets and financial performance.
• Ensure accurate and timely reporting of financial data.
• Identify and mitigate operational and financial risks within the branch.

Skills and Experience

• Bachelor’s degree in business administration, Finance, or a related field (or equivalent experience).
• Minimum of 3-5 years of branch banking experience, with at least 1-2 years in a supervisory or management role in branch operations.
• Strong leadership and management skills
• Knowledge of banking regulations and compliance requirements.
• UAE national with a family book

There’s never been a better time to join Emirates NBD.

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.