Assistant Branch Manager (Seattle)

Description:

Why join us?

Our Vision – To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission – To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values – Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders

The Assistant Branch Manager is responsible for assisting the Branch Manager in the overall management/condition of the residential division at all locations for the installations, sales, technical support, safety, and operations activities.

Responsibilities

• Plans and directs installations, sales, and operations to meet operational and financial goals
• Develop operating budgets and capital expenditure recommendations in order to meet operational and financial goals for their regional location
• Ensure achievement of staying within the budget allotted in their respective market
• Recommends and creates operating policies and procedures as required in order to provide consistent guidance to teams
• Establish team-oriented customer service philosophy and supportive working environment for all employees
• Conduct management team meetings in order to keep field managers informed of news, forecasts and strategies relating to the operations within their location
• Encourages discussion, proposals for optimizing operations and addresses issues that impact the productivity of their location
• Has direct responsibility for budget preparation, operating costs, profitability of operations, inventory, and purchasing management
• Manages and trains the sales cycle for technicians
• Supervises assigned employees including staff selection and training
• Process weekly payroll commissions and approve employee hours
• Conducts performance reviews, rewards, and disciplines employees, addresses complaints and resolves issues
• Understands and observes all safety procedures and ensures all employees practice those safety procedures
• Schedules periodic safety meetings and solicits recommended changes to improve safety procedures if needed
• Responsible for continued sales growth in all residential locations and all residential garage door products
• Leads and runs Sandler meetings on a weekly basis
• Organizes weekly safety and operational meetings
• Maintains a high level of customer satisfaction and integrity across all locations
• Additional Assignments: Assist as needed by the BM.

Requirements:

Experience & Education

• Minimum 2 years of experience in business operations with a proven track record of driving results.
• Operational leadership experience required; sales leadership experience is a plus.
• Bachelor’s degree in Business, Sales, or Marketing preferred (not mandatory).

Core Experience

• Proven ability to oversee branch operations, including:
• Sales performance
• Transportation & logistics
• Maintenance and fleet management
• P&L accountability
• Employee management (payroll, scheduling, performance evaluations)
• Experience collaborating with leadership to develop business plans, including:
• Revenue forecasting
• Expense management
• Fleet ROI and utilization
• Branch growth strategies
• Demonstrated skill in prioritizing workloads and managing shop personnel to ensure operational efficiency

Skills & Competencies

• Time management: Ability to prioritize tasks, meet deadlines, and streamline processes for maximum productivity.
• Decision-making: Skilled in evaluating options and selecting the best course of action to achieve company goals.
• Problem-solving: Analyze performance data and recommend strategies to improve productivity and profitability.
• Negotiation & mediation: Resolve conflicts effectively and maintain positive outcomes.
• Leadership: Demonstrated ability to lead teams, facilitate collaboration, and drive change.
• Interpersonal skills: Build strong relationships and foster a positive team environment.
• Communication: Excellent verbal and written communication skills; personable and professional demeanor.

Personal Attributes

• Self-motivated, proactive, and organized with a strong sense of urgency.
• Positive, team-oriented attitude with a willingness to challenge the status quo.
• Extroverted and approachable personality that inspires confidence and trust.

Other Requirements

• Must possess a valid driver’s license.

Physical Requirements

• Ability to lift up to 100 lbs. and carry items up to 50 ft; walk on uneven surfaces and use hand tools with manual dexterity.
• Frequent use of ladders, mechanical hand tools, and common power tools.
• Clear verbal communication to convey detailed instructions accurately and quickly.
• Normal hearing ability to understand spoken information and distinguish sounds.
• Work occurs in both indoor and outdoor environments.