Assistant Branch Service Manager

Function

CC & Ops

Job Purpose

Branch Service

Role

• Attend to customer walk-ins at the Branch.
• Managing service requests
• Ensure 100% quality, Accuracy & TAT adherence.
• Coordinate with the internal stakeholders.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process
• Act on the feedback given or on the coaching provided to the team as guidelines for improving performance.
• Maintain Customer NPS as per Company’s Target.
• Manage feedback received from customers and coordinate with stakeholders to resolve the service issues.

Qualification & experience

• Graduate/Post Graduate/MBA
• Min 1-2 years of experience

Essential skills

• Customer service skills
• Strong decision-making skills
• Customer facing exposure

Nature of role

Service orientation, 6 day working in shifts between 9 to 7 PM