Assistant Community Association Manager

Job Title:

Assistant Community Association Manager

Job Summary:

The Assistant Community Association Manager (ACAM) supports the Community Association Manager (CAM) in the day-to-day operations of a community association, including overseeing administrative tasks, coordinating maintenance requests, managing resident inquiries, and ensuring compliance with association rules and regulations.

Key Responsibilities:

• Administrative Support:
• Assist in preparing and distributing meeting agendas, minutes, and notices for board meetings and other community events.
• Help maintain accurate records and files for association-related activities.
• Assist in managing the association’s budget, financial reports, and vendor contracts.
• Resident Communication:
• Serve as a point of contact for residents, addressing concerns, complaints, and inquiries in a timely and professional manner.
• Provide general information about the community, amenities, and association rules to residents.
• Assist with resident communications, including newsletters and announcements.
• Vendor Coordination and Oversight:
• Assist in the management and coordination of service vendors, including landscapers, maintenance workers, and other contractors.
• Schedule and track service and maintenance work in the community.
• Ensure vendors adhere to contracts and performance standards.
• Maintenance and Property Inspections:
• Support the Community Association Manager in conducting regular property inspections to ensure the community is well-maintained.
• Monitor the completion of maintenance requests and address any ongoing issues.
• Assist with enforcing community guidelines related to property upkeep.
• Financial Support:
• Assist with budgeting and tracking expenditures for association operations.
• Help in the collection of assessments and fees from residents.
• Prepare financial reports and assist with audits and financial reviews.
• Compliance and Enforcement:
• Support the enforcement of community rules and regulations, including addressing violations and coordinating appropriate actions.
• Ensure that residents are informed of rules, regulations, and changes within the community.
• Event Planning and Community Engagement:
• Assist with organizing and coordinating community events, meetings, and social activities. Attend Annual Meetings as needed during Annual meeting season
• Support the creation of community engagement initiatives to improve resident satisfaction.
• Support to Community Association Manager:
• Provide assistance to the Community Association Manager in the planning and execution of community programs and initiatives.
• Perform any other duties as requested by the Community Association Manager.
• Support of Board Meetings

Qualifications:

• Education: High school diploma required; associate’s or bachelor’s degree in business, real estate, or a related field preferred.
• Experience: 1-3 years of experience in property management, community association management, or customer service is a plus.
• Licenses/Certifications: Depending on location, some certifications such as Certified Manager of Community Associations (CMCA) or Accredited Association Management Specialist (AMS) may be preferred or required.

Skills and Abilities:

• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, AppFolio).
• Basic knowledge of building maintenance and property management practices.
• Ability to handle confidential and sensitive information.
• Ability to work independently and as part of a team.

Working Conditions:

• Typically, the Assistant Community Association Manager works in an office setting but may need to visit properties, attend meetings, and interact with residents on-site.
• Some evening or weekend hours may be required for meetings or events.

This role serves as a key support function for the Community Association Manager, helping ensure the smooth operation of a community while maintaining high standards for resident satisfaction and property upkeep.

Job Type: Full-time

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person