Assistant Community Manager

About Balaciano Group

Balaciano Group is dedicated to creating exceptional living experiences. Based in Los Angeles, we create apartment residences with distinctive architecture, tech-forward features, and curated amenities that foster connection and elevate everyday life.

Proudly ranked #8 Best Places to Work in Los Angeles 2025

The Assistant Community Manager is responsible for supporting the Community Manager in all aspects of managing a residential community, including the day-to-day operations, ensuring resident satisfaction, owning the full leasing cycle, handling administrative tasks, and assisting with maintenance coordination. This role requires strong organizational skills, excellent communication, and the ability to balance multiple responsibilities in a fast-paced environment. You will have the opportunity to showcase your expertise while making a real difference in the lives of our residents and the success of our business.

What You’ll Be Doing:

• Ensure efficient and courteous response to all resident requests.
• Assist the Community Manager in ongoing resident relations, addressing resident issues, enforcing the terms of rental agreements, and overseeing rental activities.
• Be a hands-on leader, provide excellent customer service, and consistently meet and exceed goals with new prospects and current tenants.
• Demonstrate a positive, professional, and customer service-focused demeanor about the company with coworkers, tenants, and vendors.
• Lease to qualified prospects by showing available apartments when and if needed.
• Assist with the lease renewal program with initial contact and follow-up with residents.
• Routinely inspect the property and maintain accurate resident records.
• Coordinate the collection and documentation of all revenues: Following the lease obligations of tenants and the owner's policy on accounts receivable.
• Collect delinquent accounts promptly.
• Communicate with the accounting department to ensure accuracy of rent roll and accounts receivable.
• Use technological tools, including Microsoft Office software, Yardi Voyager, and CRM (an advantage), alongside effective communication styles to efficiently review tasks and ensure timely performance.
• Other additional responsibilities as designated and assigned.

What We’re Looking For:

• Passionate property management professional with 1-2 years relevant and demonstrable experience as an Assistant Community Manager with leasing experience.
• Proficient in MS Office Suite with Yardi/CRM software a plus.
• Strong organizational skills and attention to detail.
• Financial acumen with budgeting and fiscal reporting experience a plus.
• Excellent communication and customer service skills
• Ability to maintain professionalism while providing exceptional customer service.
• Responsive to feedback and adaptable to changing circumstances.
• Adherence to dress guidelines and role policies and procedures.
• Positive, personable, and team-oriented.
• Comfortable working independently and collaboratively.
• Thrives in a fast-paced environment.
• Strong multitasking, problem-solving, and prioritization skills.
• Demonstrates quick analysis, strategic thinking, and effective implementation.
• Exhibits confidence, sound judgment, and unflappability.
• Organized, detail-oriented, and self-motivated.
• Physically capable of standing, sitting, walking, and lifting objects up to 20 pounds without assistance.

Community: Dronfield Astoria Apartments, Sylmar, CA.

Schedule: FT: Tuesday - Saturday 9:00am to 6:00pm

Why You’ll Love Working at Balaciano Group

Because here, you’ll make a real impact. The work we do transforms lives, creating beautiful, connected communities where people feel truly at home. And while we’re at it, we make sure our team feels the same way. You’ll have fun, be supported, and grow alongside teammates who bring out the best in each other.

We take pride in our positive, family-like culture, where wellness, work-life balance, and a cohesive team environment are key priorities. Throughout the year, we celebrate a range of events, from birthdays and team-building activities to holiday gatherings, fostering a sense of camaraderie and fun.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person