Assistant Community Manager

Behavioral/Cognitive Test:

https://assessment.predictiveindex.com/bo/3Q4Y/CMEAssistantCommunityManager_Apr2026_184423

In addition to applying, please complete the behavioral and cognitive test for this position to be considered.

Summary

The Assistant Community Manager serves as the individual responsible for the property in the absence of the Community Manager and serves as a leader and coordinator to maintenance staff and any onsite vendors/contractors.

This job description does not imply that these are the only duties to be performed by this employee. He or she may be required to follow any other instructions and to perform other duties requested by the Executive Management Team.

Essential Duties and Responsibilities

Marketing

Promotes rentals on the phone and in person; presents mobile homes and community to prospective residents. Promotes mobile home features and benefits; secures commitments and deposits from prospective residents.

Ensures timely renewals of existing residents.

Supports the overall marketing efforts and offers input suggestions in regards to promotions, advertisements, etc.

Analyzes and monitors the community market condition in order to anticipate market changes or trends that could affect the profitability of the community.

Resident Relations

Greet onsite visitors and determine the nature of their business and assist as necessary.

Inspects property common areas, mobile home units, and grounds on a regular basis.

Coordinate move-ins and move-outs including all inspections; ensures effective move-in and move-out administration.

Supervises the planning and attend various community recreational and social activities.

Analyzes concerns associated with community and provides solutions.

Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.

Ensures that maintenance requests are handled as quickly, efficiently and effectively as possible.

Inspect work in progress and purchases to ensure compliance with their respective work order or purchase order.

Financial & Accounting

Demonstrates understanding of financial and operational reporting requirements.

Ensures the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regards to addresses, names, rates, terms, etc.

Maintain and update tenant records in appropriate files and e-files.

Processes, reviews, and approves or rejects resident applications based on Company criteria.

Ensures that all rent payments are collected accurately and timely from both current and previous residents.

Collects delinquent rents and notifies supervisor so they may approve initiation of unlawful detainer actions as appropriate.

Submit deposits consistent with corporate electronic deposit procedures.

Document all rental information in Yardi.

Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, and mobile home conditions.

Prepare work orders and purchase orders for items directed by the Manager for the corporate office to process.

Prepares and follows guidelines of the community operation budget and makes recommendations for ways to maximize income and minimize expenses.

Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.

Adheres to company accounting procedures including weekly and monthly reports, income accounting, expense control and daily bank deposits.

Perform general office duties as assigned.

Supervisory and Compliance

Act as Community Manager in the absence of the manager.

Adheres to California Mobile Home Residency Laws, Title 25, City of Santee Manufactured Home Ordinances, and all applicable government requirements.

Adheres to Fair Housing Policy, Americans with Disabilities Act (ADA), California Injury and Illness Prevention Policy; the Asbestos and Hazardous Materials Policy and any other laws or safety directives required to be in compliance.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical- Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation- Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership- Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgement- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation- Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative- Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grasp, push or pull, reach above and below shoulder level, use a computer keyboard, copy machine, telephone, and other office equipment. The employee is frequently required to walk and sit. The employee is occasionally required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds per OSHA guidelines.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Qualifications

Education:

· Minimum: High School Diploma or GED

Certifications/Licenses:

· Minimum: Valid drivers’ license

Experience:

· Preferred: 2+ years’ experience in residential property management

Job Type: Full-time

Pay: $26.50 - $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Yardi: 2 years (Preferred)
• Property management: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person