Assistant Community Manager

Optima Camelview is a luxury condominium community in downtown Scottsdale known for its distinctive design, green rooftops, and resort-style living. Set on 13 acres with interconnected buildings and a landscaped courtyard, it features upscale amenities including pools, a fitness center, sports courts, concierge services, and on-site dining, all within walking distance of shopping and entertainment. In this role, you’ll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.

Position Summary:

Primarily responsible for assisting Community Manager by providing effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of compliance with of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's
• Reviews monthly financials and submits community accounts payable.
• Oversees the Architect design review guidelines process.
• Assists in obtaining and reviewing 3 bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars, mailroom board and websites
• Designs Newsletters, brochures, pamphlets, handouts, etc. for community and Social events.
• Meeting Minute Taker for all Open and Executive Board Meetings
• Maintains open communication with contract vendors and ensures they provide current Certificates of Insurance & follow all rules and contract services.
• Maintains strict adherence to community and company deadlines
• Updates community disclosure packages, prepare Orientation binders and provides Orientations with new Homeowners
• Schedule move ins/move outs, deliveries, elevator reservations
• Answer phone and greet everyone with a positive and welcoming voice.
• Performs other duties as directed.

Knowledge, Skills, & Abilities:

• Ability to multi-task, prepare and process large amounts of administrative and service items while being very detail oriented.
• Strong computer software and internet proficiency.
• Excellent customer service and interpersonal skills: positive written and verbal communication abilities.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written) and the ability to communicate with all levels of management, staff, residents, vendors, Board of Directors, Committees, guests, etc.
• Ability to work collaboratively and cooperatively within the Community as well as with all departments within AAM.
• Exceptional organizational tracking skills.
• Proven customer service experience, with strong emphasis on problem resolution.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• Sitting and standing for moderate periods of time.
• Walking and/or driving throughout community as needed for inspections and other property needs as designated.