Assistant Community Manager

We are an established HOA management company located in Mesa, AZ looking to add an additional Assistant Community Manager to support our growing portfolio. This is a full-time position as an Assistant Community Manager assigned to a portfolio of Homeowners Associations. The ideal candidate must be a self-motivated employee that takes initiative. Candidate should be well organized and know how to prioritize tasks.

Job Duties:

This support role is responsible for assisting the Community Manager (CM) with the day-to-day servicing of their portfolio of communities. Tasks include, but may not be limited to the following:

Act as the first point of contact for general customer service inquiries, such as:

• Handle keys/remotes/parking decals, etc.
• Paint colors, general architectural request questions
• Provide governing documents, COIs, forms to owners
• Any items requiring a vendor should be escalated to the CM; roof leaks, plumbing issues, etc.

Process architectural requests. Communicate with Board Members, Architectural Committees, and homeowners as needed regarding processing architectural requests.

Maintain Architectural Request Status Report.

Coordinate with homeowners on any gate remotes, pool keys, pool fobs, etc. Program any as needed. Keep stock of these items and order more when needed.

Assist in preparing and sending mail/email communications to communities.

Keep community portals up to date with community documents.

Assist the community manager in preparing for annual meetings.

Work with CM to keep community information in CINC up to date, updating as needing when community vendors or Board Members change.

Cover other Assistants who are out of the office on PTO.

Participate in rotation when needed to cover the reception desk when reception is out of office.

Qualifications:

High school diploma or equivalent.

Experience as an administrative assistant or similar is required - 1 year minimum.

Experience with HOAs is a plus but not required.

Experience with Microsoft Outlook, Word, Excel, Microsoft Teams is a plus.

Experience with CINC software is a plus but not required.

Compensation:

$16.00 to $18.00 per hour, depending on experience.

About our Office:

We observe business attire, with casual Fridays.

Our office business hours are 8:00 AM to 5:00 PM Monday - Thursday, 8:00 AM - 12:00 on Friday. Work schedule can be discussed further during interview.

Benefits:

Medical, dental, vision, life insurance, pet insurance are available through payroll deduction. Employer contributes to medical. 401K available after 1 year of employment with employer match up to 3%.

Employee is eligible for paid time off and paid holidays after 90 days as outlined in the company handbook. The following Holidays are paid: New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving & the following Friday, Christmas Day, Paid Birthday (day chosen by employee). Other days or parts of days may be designated as holidays with pay. If a holiday falls on a Sunday, the holiday will be observed on the following Monday. If the holiday falls on a Saturday, the holiday will be observed on the preceding Friday.

40 hours of sick time per year.

80 hours of PTO per year, 120 hours after 5 years of employment, 160 after 10 years.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person